Customer Marketing Specialist

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

As a Customer Marketing Specialist working in the Marketing department, you will play a crucial role in ensuring exceptional customer satisfaction and fostering positive interactions between our organization and its customers. You will be responsible for managing and enhancing the overall customer experience by working with internal Regional Account Managers, Product Management, and factory personnel as well as external venues such as hotels, restaurants, and transportation companies. You will be a plant ambassador and manage an internal quality campaign to foster pride and morale among factory workers. Your passion for people and ability to empathize will contribute to building long-term relationships and driving customer loyalty.

How you will do it:

• Monitor and refresh internal Quality campaign to recognize factory employees for performance; bring ideas to enhance the message/campaign

• Maintain a detailed log of upcoming customer visits to include completed tasks and tasks to be completed

• Negotiate contracts and develop relationships with local hotels to reserve room blocks for upcoming customer visits

• Develop travel itineraries and work with travel companies to reserve busses

• Reserve space and develop relationships with local restaurants and entertainment venues for prospective customers and JCI personnel

• Gather all pertinent information from Regional Account Managers for customers visiting the Norman and Wichita plants

• Based on input from Regional Account Managers, create agendas and send invitations via Outlook

• Respond promptly to customer inquiries through various communication channels (phone, email, chat, or in-person) with professionalism and courtesy

• Provide clear and accurate information to customers regarding customer visits

• Gather and analyze customer feedback to identify areas for improvement in the customer visit experience

• Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction

• Adhere to established company processes and procedures related to customer interaction, ensuring consistency and quality

• Provide recommendations for process improvements to enhance efficiency and customer satisfaction

• Maintaining financial records and reports for the customer visit experiences

• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's customer relationship management (CRM) system

What we look for:

• Bachelor's degree or equivalent experience

• Three years previous experience in customer service, customer support, or a related role; marketing experience is a plus

• Experience in Microsoft 365 applications

• Excellent verbal and written communication skills to effectively interact with customers and internal teams

• Active listening skills and ability to empathize with Regional Account Managers and other internal customers to understand their needs and concerns

• Strong problem-solving abilities to address customer visit issues and provide suitable solutions

• Ability to think critically and adapt to changing situations while maintaining composure

• Passion for delivering exceptional customer experiences and a commitment to exceeding customer expectations

• Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction

• Flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain

This is a hybrid role located in our Wichita, KS manufacturing facility.

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