Office Administrative Support - Operations Services Rep, Admin.

Position Summary:

This position will perform administrative support for department and all Operations Teams. Working under the direct supervision of the Operations Services Manager, this position requires strong organizational and communication skills, attention to detail and the ability to work in a fast paced environment.

Essential Duties & Responsibilities:

• Assist all Operations Teams with assignments specific to Client Contracts serviced for each division.
• Work directly with Clients to properly research requests to identify data records, balances and Client issues, as needed.
• Consumer correspondence processing: conduct investigations and to prepare and send a response to Consumer; working with Clients for document requests via various media.
• Consumer credit reporting; e-OSCAR electronic Consumer dispute process; investigation through resolution.
• Daily mail processing; inbound and outbound, includes mail sorts and distribution.
• Daily report processing: includes running and distributing departmental reports.
• Provide receptionist service as needed: Greet and direct office visitors, answer main office telephone system, respond to direct requests for information and/or forward messages to appropriate staff.
• Maintain and update databases as needed.
• Provide administrative support to staff for copying, scanning, faxing and large-scale mailings.
• Ensure compliance with all contractual requirements.
• Adherence to ConServe's Blueprint Quality Management System (BMS), Code of Conduct, and Compliance Program

Non-Essential Duties & Responsibilities:

• Other duties as assigned.

Education:

• High School Diploma or GED
• Associates or Bachelor's Degree or equivalent combination of education and experience preferred

Skills/ Requirements:

• Six (6) months or more of direct phone or in-person customer interaction experience
• Administrative experience at ConServe preferred
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Attention to detail
• Proven attendance history
• Ability to multi-task and adapt to daily business needs with high level of accuracy
• Proficiency in MS Word, Excel, and e-mail
• Proficiency in ConServe Collection Systems preferred
• Internet experience preferred
• Availability to work periodic weekend hours as needed
• Ability to work with all levels of staff (entry level to Executive Management.)
• The ability to work onsite in the Fairport, New York Office.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• Ability to obtain and maintain Government Security Clearance
• No conflicts of interest with ConServe or our Clients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for up to 8 hours per day, except for periodic breaks pursuant to applicable law
• Ability to talk and listen on a phone for up to 8 hours per day
• Ability to type on a computer for up to 8 hours per day

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, Inc., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: jobs@conserve-arm.com.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace