Vice President, Quality & Research

Position Summary

This position has dual oversight of the Quality and Outcomes Department and Mary's Center.

As the Vice President of Quality and Research, the incumbent will be responsible for co-developing and leading research strategy under the direction of the executive leadership of Mary's Center to create meaningful innovative research on the social change model to improve participants' whole-person health and their healthcare experience. This position will be accountable for ensuring the delivery of strategic research activities and valuable insights in support of the social change model and Mary's Center's mission.

The incumbent directs all the activities of Mary's Center Continuous Quality Improvement and Outcomes Management programs; oversees the design and implementation of all Quality Improvement (QI), and program evaluation activities to improve the quality of patient care and services provided throughout Mary's Center clinical sites; completes reports on various quality improvement projects and program progress and outcomes. These programs include but are not limited to UDS Reporting, NCQA PCMH Certification, Meaningful Use EHR Incentive Program, quarterly Board Dashboard, and monthly Access/Productivity Reporting.

Reportability

This position will report directly to the Chief Medical Officer.

This position will manage/supervise the quality and outcomes team.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Research Institute:

• Establish and achieve the Research Institute's key impact milestones.
• Develop and manage key internal and external strategic partnerships and relationships, set team goals, priorities, and objectives.
• Monitor the Research Institute's progress against goals and objectives, ensuring that it is appropriately resourced, and the work is moving forward effectively and collaboratively.
• Serve as an important internal and external ambassador and liaison for the Research Institute.
• Lead and manage the Institute's Research Review Committee comprised of a diverse group of thought leaders recruited from academia and industry.
• Develop and maintain a strong network and research partnerships with major academic and research institutions.
• Leverage and maximize existing Mary's Center business lines to build and lead a strong health services research team with expertise in medical, educational, behavioral health, health technology, and social determinants of health, whose work advances the Institute's research initiatives on the social change model.
• Illustrate the benefit of broad cross-sectional participation of value-added research initiatives with participants, community partners, and stakeholders.
• Build talent and capabilities across the function to ensure the current and future health of the Institute, collaborating cross-functionally, and delivering a high level of performance.
• Serve as Principal Investigator and/or Co-Investigator on major research studies and assist with design and initiation of research studies for the Institute.
• Participate in providing support and input into the planning, design, preparation, initiation and execution of study and evaluation protocols. Will collaborate in designing strategies and data collection instruments for projects.
• Along with co-investigators, ensure the scientific rigor and data-quality of all research conducted and oversee all phases of projects including data collection, data quality, analysis, evaluation and dissemination. Ensure compliance with federal regulations, good clinical practice, and best practices.
• Oversee and assist in the coordination of research preparation, quality, timeliness and approval process of relevant research documents (e.g., investigator brochures, regulatory dossiers, clinical trial reports, manual of procedures, study protocols, Institutional Review Board, etc.).
• Develop and prepare internal reports of status, progress and outcomes of research and evaluation activities.
• In support with the Chief Medical Officer, prepares annual department budget and monitor concurrently. Monitor and analyze costs associated with supplies, staffing, etc.
• Design program evaluation reports for stakeholders that include designing data visualization to display evaluation findings, summarize results and make recommendations for program improvements.

Quality and Outcomes:

• Provide ongoing consultation to Senior Team, Board, Directors and Managers on the implementation of setting goals, program evaluation strategies to meet selected best practices, accrediting organization's standards, application, and survey processes.
• Act as a resource in process and outcome measurement, analysis, and improvement including Performance Improvements and Quality Improvement concepts, techniques, relevant health care standards, and Mary's Center policies and procedures.
• Provide leadership in the development and implementation of QI and Outcomes projects/programs.
• With the oversight of the senior medical team, perform investigations and the development of corrective action plans, tracking and resolution of these issues to meet established outcomes or quality indicators.
• Work in tandem with the Chief Medical Officer and senior medical team to prepare/review the annual UDS Report, the Federal Health Care Plan, the annual Quality Improvement Work Plan, and related medical/dental performance. improvement and outcomes projects, the Business Plan and related financial performance improvement and outcomes projects.
• Facilitate the work of all external evaluations providing support to programs, may be assigned to serve as Mary's Center representative in initiating or responding to compliance request within Mary's Center.
• Prepare a variety of correspondence, narrative and statistical reports, information for the Board of Directors, Managed Care Organizations, and any other stakeholders participating with this organization on issues of quality and outcomes.
• Responsible for providing presentations including briefing the CEO, senior team, board members, and others as assigned.
• Provide written analysis of outcomes that includes how successes can be used to meet deficits.
• Meet regularly with department heads to review the quality of data, concerns and provide input on their program's progress towards objectives.
• Communicate regularly and develop a relationship with the database development team to discuss concerns with data system, updates needed, overseeing data integrity and logic checks to ensure reporting is accurate and identifies additional reports to be developed as needed.
• Train staff on data entry and quality/Provide feedback and additional training as necessary based on QA reports.
• Lead regular Continuous Quality Improvement (CQI) meetings and initiatives
• Collaborate with department heads to achieve quality improvement goals
• Oversee a team of data analysts, clinical informatics specialists, and EHR database administrator.
• Collaborate with the Risk Management committee to provide insight on best practices and quality improvement efforts to mitigate risks.
• Work closely with the Information Technology (IT) team to ensure that the electronic medical record works effectively, and appropriate data can be pulled and accessed.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills & Abilities -

• Graduate degree in quality and/or social science, research, and evaluation field (e.g., MPH or similar) required, doctorate degree or similar preferred.
• Ten (10) plus years of experience working in a quality/research/evaluation setting and in a leadership role, with FQHC experience, preferred.
• Experience making presentations in front of groups is essential.
• Knowledge of Electronic Medical Records (eClinical Works), Tableau, SQL, SPSS, Excel, Word, and PowerPoint, as well as a thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential including Managed Care evaluative measures (e.g., HEDIS, Healthy People).
• Strong leadership, communication, and collaboration skills are a must.
• Must be detail-oriented and able to coordinate multiple tasks at once.

Language Requirement - Ability to communicate effectively in English is required. Additional language proficiency or fluency preferred.

Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.

Work Environment - Mostly in a typical office and/or home setting with a quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions.

Benefits:

• Competitive benefits package, including medical, dental & vision insurance, plus retirement options
• 25 days of paid time off (PTO) annually, in addition to 10 paid holidays, plus educational days to attend training and conferences
• $2000/year educational reimbursement to attend training and conferences
• WMATA metro/bus subsidy

Compensation: Starting at $121,000/year