Customer Engagement Specialist

Position Summary:

The Customer Engagement Specialist is a key member of the Marketing and Communications team that helps manage and develop customer experiences: support for Donated Goods Retail (DGR) customer engagement, loyalty program, database administration, responding to and resolving customer inquiries and implementation of marketing strategies to increase customer engagement. Responsibilities include engagement strategies using Salesforce, social media platforms, point of sale system and other technology to develop deeper connections between GESMN and its customers. The role requires excellent communication skills, use of technology to support strategy and high-level duties based on comprehensive knowledge of organization policies and procedures.

Day in the life: In a typical day, a Customer Engagement Specialist will...

• Technology & Brand Stewardship: Understands the importance of accuracy and demonstrates flexibility in using technology to develop and manage customer relationships to increase engagement, with a focus on GESMN's brand stewardship and organizational voice.
• Communications: Provides communications support to the marketing team, DGR and store leadership, internal stakeholders, following direction provided by the Marketing and Communications Director

Job Pay & Perks:

• Pay range: $27.38- $37.04 Hourly
• This is a scheduled-hybrid role whose essential functions require work to be conducted at a physical location, which may include a GESMN or partner facility, at least two (2) days per week. The remaining days can be worked from the employee's home office or a designated community setting as directed by the manager.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
  
  
  

About You:

Required Knowledge & Skills:

• Understanding of branding and customer engagement strategies, using technology and
  innovation to strengthen GESMN's connection with multiple audiences.
• Demonstrates acumen in the gravity of stewarding the Goodwill brand and
  communicating on its behalf in everyday work, growing customer engagement and
  adhering to organizational messaging.
• Advanced skills in job-related technology: Microsoft Office (Word, Excel, PowerPoint,
  Teams), database applications like Salesforce, point of sale, intranet and web CMS.
• Ability to anticipate business needs and effectively navigate a complex and dynamic organization.
• Demonstrates excellent customer service to resolve conflict; excellent verbal and written
  communication skills.
• Ability to organize and prioritize communications, multiple details and deadlines in a high-volume
  work setting serving both internal and external stakeholders.
  
  

Prior Experience & Education:

• 3-5 years of relevant experience required.
• Associate degree preferred but not required.

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.