Senior Technician - Troubleshooter (1st shift)

Starkey is hiring a Sr Technician - Troubleshooter at its global headquarters in Eden Prairie, MN. This position is responsible for various hearing aid line positions to ensure proper assembly of custom-made hearing aid products. This includes Planning, Casing, Cut/Trim/Buff, and Final. As the Technician learns additional job functions and job knowledge, various levels are assigned to the technician.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
This position is responsible for various hearing aid line positions to ensure proper assembly of custom-made hearing aid products. This includes Planning, Casing, Cut/Trim/Buff, and Final. As the Technician learns additional job functions and job knowledge, various levels are assigned to the technician, which includes:
* Job Title: Associate Technician: In training
* Job Title: Core Technician 1: Certified in 1 function, trained in 1 function
* Job Title: Core Technician 2: Certified in 2 functions, trained in 1 function
* Job Title: Senior Technician: Certified in 3 functions

JOB RESPONSIBILITIES
* Planning: Prepare the shell and plate for wiring while ensuring that all options will be placed correctly in the hearing aid.
o Plan where options will fit on the faceplate, and where vent should be placed.
o Drill vent and sound holes.
o Inspect box for correct label and parts.

* Casing: Verify sound and cosmetic quality of hearing aids
o Listen to the hearing aids for sound quality and adjusts alleviate oscillation or feedback.
o Check for any cosmetic defects, repair as necessary

* Cut, Trim, Bevel and Buff hearing aid.
o Cut off excess plastic, bevel, and buff aid to desired look.

* Finaling: Ensure hearing aid final appearance is up to standard and ensure all options are added according to design specifications
o Verify the functionality and quality of the hearing aid,
o Add all Final options.

* Wire: Wire aid from start to finish using correct components according to CQ.
o Add options (i.e., pots, caps, switches, wireless, etc.) to plates according to Design and CQ.
o Listen test aid to ensure aid and options are working properly.
o Check drain and verify drain is within specs with CQ.
o Verify correct components and wire correctly if aid is not working properly.

* RTA: Operate the real time analyzer
o Ensure the hearing aid is cosmetically correct.
o Conduct a listening check on each aid.
o Ensure the hearing aid is within ANSI specifications.

* Hearing Aid Analyzer: Analyze Custom and Standard Hearing Aid Devices
o Analyze Hearing Aids/Customer complaints using electronic equipment (multi-meter, drain meter, RTA)
o Analyze Hearing Aids/Customer complaints using Inspire Software
o Record component failures, Code complaint and actions, Order replacement parts
* Record failures using the Pareto System and CQ Repair Analysis System
* Record repair codes on order form
* Order Replacement parts on order form

o Communicate Quality issues
* Communicate quality issue to PM-Quality-Technicians
* Attend Departmental meetings and communicate issues with components and procedures
* Communicate information to Tech Support
* Complete Repair Analysis Worksheets

* Troubleshooting: Troubleshoot Custom and Standard Hearing Aid Devices
o Analyze/Troubleshoot product failures.
o Provide Electronic Support.
o Communicate product changes.
o Communicate documents, process and product non-conformities.
o Record product or components failures.
o Communicate Quality issues to Quality groups.
o Determine action items and solutions.
o Check and verify quality

* Act as back-up on other team positions as needed.
o Flex into other positions when needed.

* Perform other duties/responsibilities as assigned.

JOB REQUIREMENTS

Education
o Ability to read and comprehend information on standard work instructions

Experience
o Certification is achieved once an employee reaches Certifications Standards of job knowledge, quality measures, and output based on each job function.

Knowledge / Technical Requirements
* Knowledge of parts of the ear and/or hearing aids is required.
* Knowledge of Starkey's computer systems required.

Competencies, Skills & Abilities
Ability to communicate details and requests with professionalism and accuracy
* Excellent attention to Details required.
* Strong organizational skills desired.
* Effective communication skills are desired.
* Good hand-eye coordination required.
* Good manual dexterity required.
* Good hearing to test sound of aid desired.

Working Conditions
* PPE must be worn when using machinery such as: Drill, Redwing motors, and buffing motors.
* Jobholder may have noise and dust in work area.
* Jobholder is infrequently exposed to hazardous chemicals
* Sitting 95% of workday

Salary and Other Compensation:

The target pay range for this position is between $21.47/hr to $25.04/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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