Field Support Technician

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Nashville
Feb 06, 2025
Description Metro Nashville Public Schools (MNPS) is seeking a highly skilled and motivated IT Field Services Technician to join our dynamic team. The ideal candidate will have a passion for technology and a strong desire to provide excellent customer service to our staff and students. As an IT Field Services Technician, you will be responsible for providing on-site technical support and maintenance services to all MNPS facilities. This opening will be mainly supporting schools located Southeast & Southwest Quadrants of the Davidson County School District. Responsibilities: * Provide on-site technical support and maintenance services to all MNPS facilities * Troubleshoot and resolve hardware and software issues, including desktops, laptops, tablets, printers, and peripherals * Install, configure, and maintain operating systems, applications, and other software * Assist with network connectivity and related issues * Perform hardware and software upgrades and replacements * Ensure the security and integrity of all systems and data * Provide end-user training and support * Communicate effectively with staff and management to provide timely resolution of technical issues * Collaborate with other IT teams to ensure the smooth operation of MNPS technology systems Qualifications: * A+ Certification * At least 2-3 years of experience in IT support or related field * Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office and Google Suite * Experience with network connectivity and troubleshooting * Excellent communication skills, both verbal and written * Strong problem-solving skills * Ability to work independently as well as part of a team * Valid driver's license and reliable transportation required Skills Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Support, Active directory, Technical support, Help desk support Top Skills Details Desktop,Windows 10,Troubleshooting,Hardware,Customer service Additional Skills & Qualifications - Provides end-user support services - installs, configures, repairs, and supports end-user technology systems, equipment, and software in accordance with standardized MNPS procedures. Prioritizes information technology support work based on the impact to the teaching and learning process. Performs other day-to- day tasks as needed. - Documents repair actions, customer support tasks and other activities in accordance with established MNPS policies and procedures. Submits periodic reports as required. - Processes equipment requiring repairs in accordance with MNPS policies - Resolves basic network problems The ideal candidate for this role will be able to carry at least 50lbs and will need to be on their feet moving throughout school buildings throughout the day. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville,TN. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.