IT Support Specialist I

Kansas State University's College of Agriculture is looking for two Academic IT Support Specialists. These positions are vital in providing comprehensive technical assistance and support to users within the College of Agriculture across general IT, laboratory, classroom, and audio/visual technologies. They will play a key role in troubleshooting and resolving hardware, software, operating system, and IT application issues for faculty, staff, and students. These positions will ensure smooth operation of IT services for teaching and learning technologies across the college.

Duties/Responsibilities:

• Respond to, troubleshoot, and resolve technical problems for end-users in a timely manner.
• Collaborate with faculty, staff, students, colleagues and vendors to monitor, design, and evaluate technological needs.
• Provide guidance to users on the effective use of IT resources and applications; create documentation and training materials as needed.
• Create and maintain user accounts, including setting up new employees with necessary IT equipment.
• Install, configure, maintain, and troubleshoot computer hardware, software applications etc.
• Participates in designing and upgrading classroom, laboratory, and other learning space technology.
• Perform routine maintenance tasks such as software updates and system backups.

We're proud to be recognized as one of the nation's top agriculture schools. The mission of the College of Agriculture is to advance agriculture, protect natural resources, increase economic activity, and improve the lives and livelihoods of all Kansas through education, research, and outreach. Visit our website to learn more, https://www.ag.k-state.edu/.

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Minimum Qualifications:

• High school diploma and one year of relevant experience.

Preferred Qualifications:

• Associate's degree in information technology, Computer Science, or a related field; or equivalent experience.
• Previous experience in a technical support role or relevant internships.
• Familiarity with common operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Basic understanding of networking concepts and hardware components.
• Familiarity with help desk ticketing systems and remote support tools.
• Ability to transport up to 50 lbs. on occasion

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Please submit the following documents:

1. Letter of interest
2. Resume
3. Names, phone numbers, and emails of three professional references.

Screening of applications begins immediately and continues until the position is filled. For best consideration, please apply by February 21, 2025.

$18.27 - $24.04 hourly ($38,000 - $50,000)