J1 Student: Seasonal

Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation.

• Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
• Process purchases according to Company guidelines and protocols
• Entice Guests and increase Check Transactions utilizing Up-sell techniques
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Guest Service
• Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Maintain professional in all inquiries and encounters with Guests
• Assist Co-workers, Supervisor, and Management in providing superior Guest Service
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Offer samples of approved product to all Guests
• Be knowledgeable of product information, prices, and ingredients

• Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas
• Maintain the stockroom in a clean and orderly fashion per Company Guidelines
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in a clean, sanitary condition