Technical and Application Support Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

* Provide Keysight customers with technical and application support on Keysight's families of test and measurement instruments including oscilloscopes, BERTs, pulse pattern generators, and logic analyzers.
* Publish knowledge articles on the Keysight Support Portal that enable customer self-help in locating answers to their test and measurement challenges.

* Ensure customer interactions are handled with a highly satisfying level of customer service.
* Work with a team of engineers to ensure new support requests are responded to and resolved in a timely manner.
* Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied.

* Develop and maintain your technical expertise as new products are made available to Keysight customers.

Successful candidates will possess most or all the following skills:
* BS or MS in Electrical Engineering, or equivalent.
* 5+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
* Strong experience in use of electronic test and measurement instruments and test automation software, especially oscilloscopes and BERTs.

* Experience in physical layer design and test of high-speed digital communications such as ethernet, PCIe, USB, HDMI, and DDR.
* Programming skills that may include .NET, C#, C++, VB, Python.
* Clear written and verbal communication skills; able to explain in-depth technical subjects over the phone and through email.
* Self-motivated to investigate and learn Keysight products and the applications they are used in.
* Ability to effectively interface with customers; experience in technical sales and/or customer service.
* Ability to work independently and multi-task in assisting multiple customers every day.
* Spanish and/or Portuguese communication skills are a plus, as we support international customers.

We are unable to sponsor for a work Visa for this role. Candidates must have the permanent right to work in the US.

The position is based in Colorado Springs, Colorado. Candidates must be local or willing to relocate.

The level of role will be based on applicable experience, education and skills;

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Santa Rosa, California pay range: MIN $64,470.00, MIDPOINT $85,950.00 - MAX $107,440.00

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.