Senior Director, Military & Veteran Services

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Strategic Leadership & Innovation in Military & Veteran Enrollment (30%)

• Develop and execute statewide recruitment strategies for active-duty military, transitioning service members, and dependents.

• Serve as the institutional leader and subject matter expert on military and veteran enrollment practices, ensuring alignment with TSTC's mission and institutional goals.

• Partner with the Provost's Offices and Operations to design career pathways tailored to military and veteran students, ensuring program accessibility and success.

• Collaborate on innovative approaches to engaging with military-affiliated students, including new outreach initiatives, digital recruitment strategies, and targeted engagement campaigns.

Building Partnerships & Expanding TSTC's Military Reach (25%)

• Establish and maintain relationships with Department of Defense installations, Texas National Guard, veteran organizations, and community groups to generate enrollment leads.

• Work with External Relations and Operations leadership to develop SkillBridge programs, internship pathways, and employment partnerships for military-affiliated students.

• Engage with state and national military education organizations to ensure TSTC is at the forefront of military education best practices.

• Represent TSTC at military recruitment fairs, base education offices, and transition programs, advocating for the value of technical education for service members.

Veteran Student Retention & Success Initiatives (20%)

• Lead innovative student retention efforts, ensuring a best-in-class experience for military-affiliated students at TSTC.

• Collaborate with campus leadership, Career Services, and Student Success teams to enhance student engagement, mentoring, and resource accessibility.

• Develop initiatives tailored to the unique challenges veterans face, ensuring their transition to higher education is seamless and supportive.

• Oversee data tracking and reporting on veteran retention rates, implementing continuous improvement initiatives to enhance outcomes.

Staff Leadership & Team Development (15%)

• Provide direct supervision, coaching, and mentorship to a statewide team of Military & Veteran Services staff.

• Foster a culture of innovation, accountability, and professional development, ensuring the team is equipped with the tools and training to excel in veteran recruitment and support.

• Guide process standardization, compliance adherence, and efficiency improvements within the department.

• Conduct regular engagement meetings, training sessions, and performance evaluations to drive team success.

Compliance, Reporting & Veteran Program Administration (10%)

• Serve as the institutional expert on VA education benefits, Department of Defense Tuition Assistance, and other military-affiliated funding sources.

• Oversee compliance, reporting, and audits related to military and veteran education benefits, ensuring adherence to federal, state, and institutional policies.

• Coordinate with the Department of Veterans Affairs State Approving Agency for program approvals, updates, and renewals.

• Develop best practices and process improvements that streamline the veteran certification and benefit utilization experience.

• Strategic Leadership: Visionary thinker with a proven ability to develop and implement large-scale enrollment strategies.

• Military & Veteran Expertise: Deep understanding of military education benefits, veteran transition challenges, and best practices in military student engagement.

• Innovation & Adaptability: Ability to create, refine, and execute groundbreaking initiatives that enhance the recruitment and retention of military-affiliated students.

• Collaboration & Relationship Building: Strong ability to forge partnerships with military installations, government agencies, community organizations, and industry partners.

• Regulatory Compliance & Data-Driven Decision Making: Skilled in VA compliance, military tuition assistance regulations, and leveraging data analytics for strategic planning.

• Team Development & Leadership: Experience in coaching, mentoring, and developing staff in a multi-location environment.

• Student-Centered Focus: Passionate about creating an exceptional, high-touch experience for military-affiliated students.

Required:

• Bachelor's degree in Business, Marketing, Organizational Leadership, Higher Education, or a related field.

• Minimum of 5-7 years of military service (Senior Non-Commissioned Officer or Commissioned Officer experience preferred).

• Minimum of 5-7 years of experience in military and veteran services, enrollment management, or Department of Defense education-related programs.

• Proven ability to lead and manage cross-functional teams across multiple locations.

• Comprehensive understanding of military culture, veteran transition challenges, and education benefit programs.

• Expertise in VA education benefits, state tuition exemptions, and DoD tuition assistance programs.

Preferred:

• Military rank of E-7 or above.

• Experience in higher education administration with a focus on military student recruitment and retention.

• Familiarity with CRM, student information systems, and digital enrollment tools.

• Expertise in strategic project management and process improvement methodologies.

• Innovative Mission: TSTC is a pioneering institution where success is directly tied to student outcomes.

• Career-Driven Programs: Our technical education model is designed for workforce placement, ensuring that military and veteran students graduate into high-demand, high-paying careers.

• Multi-Campus & Online Growth: This role offers statewide impact, influencing the expansion and success of military student enrollment across multiple campuses.

• Leadership & Autonomy: You'll shape the future of military and veteran services at TSTC, driving initiatives that transform student experiences and increase enrollment.

• Travel to statewide campuses to engage with staff, campus leadership, and veteran students.

• Attend military-focused events, both in-state and nationally, to connect with DoD and veteran organizations.

• Collaborate with Enrollment, Marketing, and External Relations to develop and execute impactful recruitment strategies.

• Foster innovation, identifying and implementing best practices in military and veteran student success.

If you're passionate about expanding military and veteran student access to technical education, this is an opportunity to lead, innovate, and drive meaningful change at one of the most forward-thinking technical colleges in the nation.

Apply Today & Help Us Place More Veterans in Great Paying Jobs!

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.