Support Services Tech III

Join Our Team and Keep Moving Forward with Breg!

At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence.

We are currently seeking a Support Services Tech III to join our team in Carlsbad, CA. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Who You Are

You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in ownership and accountability, manage multiple priorities while maintaining a high level of accuracy and attention to detail, co9mfort with escalating issues, and are eager to contribute to a team that is committed to delivering exceptional patient outcomes.

What You'll Do

As a Support Services Tech III, you will:

• Follows established procedures to respond to requests for troubleshooting assistance. Relies on experience, knowledge base, tools and judgment to resolve issues, or escalate as needed.

• Logs issues and resolutions using internal ticketing system following established procedures.

• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records and alerts management to recurring problems and patterns of problems.

• Installs or assists in the installation and imaging of hardware and peripheral components for internal and external users.

• Provides basic onsite computer training to users in formal and non-formal settings and supports remote customers with hardware and software issues.

• Escalates and notifies others for assistance in resolving incidents that require advanced support, notification of appropriate points-of-contact (POC's) for the systems and coordination, dispatch and tracking of hardware equipment repair.

• Supports off the shelf and custom applications that require a basic understanding of business process.

• Ensures self and departmental awareness and enforcement of all HIPAA requirements including the HIPAA breach process. Ensures HIPAA compliance requirements are integrated and followed in all phases of assigned operations.

• Creates and maintains network accounts through Active Directory. Processes systems for deployment, redeployment or recycling.

• Works with vendors on service, returns and warranty items.

• Acts as the focal point for classification and routing of reported helpdesk incidents/tickets - assist "walk-ins" and respond to helpdesk calls/voicemails.

• Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

What You Bring

• S. Diploma or equivalent and 8+ years of experience or an equivalent combination of education and experience required.
• 4+ years of experience troubleshooting and installing hardware/software with computer systems.
• 4+ year's exposure to a call-center environment and/or prior Help Desk experience and/or customer facing service experience.
• Excellent organization, oral and written communication skills.
• Computer proficiency to include web browser/internet search, MS Outlook, Word, PowerPoint. Technical competence includes the ability to learn new software and systems.
• A passion for innovation and a commitment to Breg's mission to Keep Moving Forward.

Why Breg?

At Breg, we invest in our people and culture. We offer:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

• For more information regarding Company benefits, please see https://www.breg.com/benefits

Compensation

Salary Range: $31.00 - $34.00 per hour. Actual compensation is determined by factors such as experience, skills, and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus.

Ready to Move Forward?

If you're ready to be part of a company that is redefining orthopedic care, apply today at www.breg.com/careers.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.

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