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Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. We're looking for a talented professional to join our team, reporting to the Sr. Director of Retail Customer Success. This role is focused on ensuring customer success through innovative technology solutions that enhance product development processes. The ideal candidate will analyze customer requirements, map business processes to FlexPLM, and lead the design and delivery of effective solutions. Day-To-Day:
- Leads and builds consensus across the PTC and client account team members on approaches that maximizes the client's opportunity to realize value from PTC's solutions.
- Enables the improvement of product development processes through deploying out-of-the-box solutions.
- Leads the consulting team in planning, analysis, development and testing of the applications to ensure they meet client expectations.
- Investigates the current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that could be improved.
- Supports the development of written specifications (e.g. System Description Documents and Use Case Documents) to capture business process requirements for PTC solutions.
- Assigns tasks to project members and reviews the team's work products to ensure that they are accurate and consistent.
- Supervises and manages project teams as appropriate.
- Motivates the team.
- Leads the analysis and documentation of customer requirements and contributes to the design and delivery of the Solution(s).
- Maps customer processes to the technology through a solid understanding of both PTC's software capabilities and the designed usage of the software. .
- Leads the creation of project deliverables, spanning from process to system design elements.
- Engages customers at the functional manager levels and across functional groups to drive alignment and execution.
- Leads customer teams to optimize ways in which information technology supports defined working practices.
- Works with and provides direction to account delivery and business development teams on project status.
- Develops and nurtures multi-level relationships with customers and cross-functional colleagues.
- Supports case study development and provides lessons learned feedback.
- Delivers on-site customer training as appropriate.
- Contributes to PTC's intellectual property and assets through research, documentation of leading practices, example work products, methods development and sales collateral.
- Promotes the corporate mission, vision and values in order to maintain quality, professionalism and team spirit among all stakeholders.
Qualifications - Bachelor's Degree
- Minimum of 5 years of experience guiding clients in the design and architecture of their Retail PLM platforms, ideally FlexPLM
- Availability for a consistently high rate (25%) of overnight travel
- Consulting experience in a retail, engineering or manufacturing environment
- Knowledge of Product Lifecycle Development processes and methodologies
- Programming Skills: Java, Javascript, HTML5
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
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PTC
Feb 15, 2025