Client Manager

Position Purpose:

Manages the relationship between the Client and I/S at the strategic, tactical, and operational levels. Ensures that technology solutions are tailored to the Client's strategies and business needs, delivered in a timely manner, within budget guidelines, and with quality oversight of all work deliverables. Develops and maintains relationships with Senior Management, LOB management, Client team, and with all levels of customer and I/S.

What You Will Do:

• Strategic Steering Support --- Responsible for management of a client steering including prioritization and alignment of work with strategic objectives and financial goals. Establishes close relationships with client senior management and holds a deep understanding of the technical and business environments.Oversees staff responsible for the definition of I/S work/audit requests and completes the packaging and delivery of I/S work/audit requests estimates and supporting documentation to customer. Leads negotiations on escalated requests for final estimates, authorization, and start/completion dates for each request with customer. Establishes and maintains oversight of work requests to allow better control of costs. Oversees work requests to ensure delivery of products and services based on customer's priorities, estimates, and dates.
• Technical Account Management--- Responsible for strategic account management for a line of business or shared service area including the strategy, Client Advocate staffing, and execution of I/S services to meet a client's strategic business goals. Oversees account staff responsible for the collection, analysis, review, documentation, and communication of customer needs and requirements. Ensures I/S solutions are tailored to the customer's strategies by ensuring understanding of the customer's business needs from initial requirements to final implementation. analyzes problems, settles disputes, and negotiates with the customer within current contractual boundaries. Acts as Subject Matter Expert (SME) in customer's business and generalists in I/S products and services. Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance
• Internal Marketing & Product Improvement--- Seeks opportunities to address customer challenges through the use of technology. Creates and delivers proposals to the customer on ways technology can be leveraged to solve customer business challenge or align with customer strategies. Demonstrates an extensive understanding of industry and competitor trends as well as new technologies in delivering technical recommendations.Ensures a proactive marketing approach when communicating with customer in response to external requests for change or internal I/S product activity. Ensure the design of products and services meet the strategic needs of the customer and can be leveraged strategically across the organization.
• Financial Management - Supports the Client Director in overseeing financial management for a final LOB to includes establishing, maintaining, monitoring, and reporting I/S expenses to budget. Supports communication with the customer related to their total I/S budget including labor, software/hardware, consulting, and fringe. Demonstrates a strong understanding of the impacts of labor rate, direct and allocated expenses, allocation drivers, and budgeting/expense trends. Supports the client in aligning I/S budget and expense objectives with customer strategic goals. Supports the Client Director in preparing monthly expense reports that explain budget to actual variances as well as an annual budget proposal that aligns with the customers strategic objectives.
• Systems/Services Delivery ---Manages initiatives to align the I/S organization around meeting client service levels and strategic objectives. Responsible for establishing agreed upon service levels for a client based on contractual obligations and strategic objectives. Oversees staff responsible for monitoring service levels, reporting actual versus agreed to service levels, and reviewing service levels with the customer to determine opportunities for improvement. Ensures that report metrics that measure I/S performance align to customer business objectives. Oversees issue resolution on any missed service levels and serves as an escalation point. Responsible for managing all aspects of the relationship with client senior management regarding I/S delivery and the impact on SLAs and business objectives.

To Qualify For This Position, You Will Need:
Required Education:

• Bachelor's
• Or additional 4 years job related work experience
• Or Associate's and 2 years job related work experience.

Required Work Experience:

• 7 years of job related IT experience.
• Prior team lead, supervisor, or management experience OR equivalent military experience in grade E4 or above.

Required Skills and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Able to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment.
• Strong technical knowledge base in related area.
• Strong interpersonal and oral/written communication skills.
• Demonstrated analytical and decision-making skills.
• Excellent and effective communication, customer service and time-management skills.
• Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.
• Skills and Abilities:
  *Analyzes customer needs
  *Builds relationships
  *Communicates customer needs
  *Communicates the value of services
  *Negotiates delivery of services

Required Software and Tools:

• General word processing, database, and spreadsheet applications. Standard office equipment; phone, copier, fax, computer, etc.

We Prefer That You Have

• At least 2 years of budget experience

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

* 401(k) retirement savings plan with company match

* Subsidized health plans and free vision coverage

* Life insurance

* Paid annual leave - the longer you work here, the more you earn

* Nine paid holidays

* On-site cafeterias and fitness centers in major locations

* Wellness programs and a healthy lifestyle premium discount

* Tuition assistance

* Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.