Digital Experience Leader

We are seeking a highly motivated and experienced leader to join our LXG Sales Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our users to be effective, efficient, and satisfied in selling our portfolio of offerings.

The goal of this role is to create a vision for our CPQ (Configure, Price, Quote) experiences, develop the plan and business case for delivering them and teaming with relevant stakeholder organizations to enable it over a period. This will primarily be accomplished through applying process improvements and automation as well as elements of machine learning and artificial intelligence. This is a thought and team leadership role to drive out and deliver the ultimate CPQ experiences for our users. You will be responsible for the effectiveness, adoption, and user satisfaction of the platforms through the measurement of KPIs (eg OSAT) and feedback. You will also lead key initiatives around data analytics & insights, system performance and adoption.

This role will require a combination of leadership, strategic vision, and a deep understanding of the sales process and experiences of the end-to-end CPQ environment as well as the ability to work seamlessly with many organizations to deliver the vision.

Key Responsibilities:

Leadership & Team Management:

• Lead and build a team of digital experience professionals.
• Foster a collaborative, high-performance culture focused on continuous improvement and innovation.
• Set clear objectives, KPIs, and expectations for team performance and development.
• Provide mentorship and coaching to team members, encouraging growth and skills development.

Digital Platform Strategy & Execution:

• Develop and execute a comprehensive digital strategy for CPQ.
• Leadership and ownership of our CPQ platforms and solutions.
• Oversee the lifecycle of our CPQ tools and platforms and ensure optimization.
• Ensure that the experiences align with business objectives and enhance user productivity and engagement.
• Stay up to date on industry trends, digital tools, and best practices to keep the platform cutting-edge and aligned with user needs.

Stakeholder Collaboration & Engagement:

• Collaborate closely with internal stakeholders - primarily ISO as well as our BGs, DT, IT, and supporting organizations to drive out efficient and effective digital experience for our users.
• Act as the primary point of contact for key stakeholders, gathering feedback and prioritizing feature development based on business impact.
• Communicate progress, risks, and successes to senior leadership and other stakeholders regularly.

Platform Optimization & User Experience:

• Monitor and analyze platform usage and performance metrics to identify areas for improvement.
• Implement enhancements and updates based on user feedback, analytics, and changing business needs.
• Ensure the platform provides a seamless, user-friendly experience, with a focus on intuitive design, mobile compatibility, and integration with other tools in the tech stack.

Change Management & Training:

• Work closely with the training, communication and change management teams to drive adoption of digital tools within the sales organization.
• Develop training materials and conduct workshops to ensure internal sellers are fully equipped to leverage the platform effectively.
• Track training effectiveness and ensure ongoing support is available for new features or platform updates.

Performance Reporting & Continuous Improvement:

• Define key success metrics and KPIs to measure the effectiveness of the digital experience platform.
• Leverage analytics to drive data-driven decisions, report on platform performance, and identify areas for further optimization.
• Conduct regular performance reviews and adjust strategy as needed to align with evolving business goals.

Basic Qualifications:

• 5 plus years of experience in B2B sales enablement, digital experience management, or related fields, with at least 2 years in a leadership role.
• Bachelor's degree in business administration, Marketing, Information Technology, or related field (master's degree a plus).
• experience managing cross-functional projects and collaborating with diverse teams.
• Proven track record of successfully leading cross-functional teams in the development and optimization of digital platforms for sales teams.

• Experience with Commercial CPQ / Sales systems.
• Strong understanding of B2B / Channel sales and marketing processes, including lead management, sales pipeline, product configurations and pricing as well as customer lifecycle management.
• Experience with data analysis, reporting, and dashboards.
• Deep understanding of sales processes and the tools used by internal sellers to drive revenue.
• Strong leadership and people management skills, with a focus on team development and fostering collaboration.
• Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levels.
• Experience with digital tools, CRM systems (e.g., MS Dynamics, Salesforce, HubSpot), and sales enablement platforms (e.g., Seismic, Highspot).
• Strong analytical skills & experience using data to inform decisions and provide insights.
• Familiarity with Agile methodologies and project management tools (e.g., Jira, Trello).
• Strong understanding the B2B Pricing processes, lead generation to closing, and how different tools can improve various stages of that process.
• Knowledge of user experience, data analytics, automation, and workflow optimization.
• Ability to balance technical and business requirements and deliver results on time and within budget.
• Strong problem-solving abilities, with a focus on innovation and practical solutions.
• Project management experience is a plus.
• Ability to work in a fast-paced, constantly evolving environment.