Managed Application Services (MAS) Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

• Client Relationship Management - Serve as the primary point of contact for clients, ensuring they are engaged and satisfied with RSM's services.
• Onboarding & Adoption - Help clients successfully transition to RSM's Managed Application Services (MAS).
• Strategic Advising - Provide insights and recommendations to optimize the client's use of RSM's offerings, particularly in Microsoft Dynamics 365 Business Central.
• Issue Resolution - Act as a liaison between the client and internal teams to address any concerns, challenges, or technical issues.
• Upselling & Cross-Selling - Identify opportunities where additional services or solutions could benefit the client and introduce relevant RSM offerings.
• Performance Monitoring & Reporting - Track key client success metrics, ensuring they are achieving their goals with RSM's Managed Application Services.
• Collaboration with Internal Teams - Work closely with consultants, technical teams, and leadership to improve service delivery and client satisfaction.

• Serve as the first point of contact for clients experiencing functional issues within Business Central.
• Investigate and troubleshoot Business Central functional issues, including financials, inventory, sales, purchasing, and reporting.
• Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution.
• Work collaboratively with technical teams to escalate and resolve complex issues.

• Assist clients with Business Central setup, configuration, and workflow customization.
• Provide recommendations on system optimizations and best practices to improve business processes.
• Support updates, patches, and system upgrades, ensuring minimal disruption to client operations.

• Create and maintain end-user documentation, FAQs, and knowledge base articles.
• Conduct training sessions for clients on Business Central features and functionality.
• Assist clients in understanding system capabilities and implementing changes effectively.

• Work with consultants, developers, and business analysts to enhance system functionality.
• Stay updated on Microsoft Dynamics 365 Business Central updates, new features, and industry trends.
• Contribute to the development of internal support procedures and best practices.

• 5+ years of experience supporting Microsoft Dynamics 365 Business Central or NAV.
• Strong understanding of Business Central modules such as finance, supply chain, sales, and purchasing.
• Ability to troubleshoot functional issues and provide step-by-step solutions to clients.
• Experience with system configuration, workflows, and user permissions.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple support cases.

• Experience in Microsoft Dynamics GP migration to Business Central is a plus.
• Familiarity with Managed Application Services and cloud-based ERP support.
• Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools.
• Understanding of SQL queries and reporting tools.
• Microsoft Dynamics 365 Business Central certifications are a plus.

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.