Help Desk Specialist II

System High Corporation delivers the most advanced protection and secrecy solutions to secure and strengthen critical missions, programs, operations, and intelligence activities. We are seeking a Helpdesk Specialist II to join our team to help contribute to our success and help us solve problems with innovation through intelligence.

The Helpdesk Specialist provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:

* Software installation and support of commercial software and related upgrades

* Update solutions database with applicable resolutions

* Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

* Monitors and enforces all IT policies and procedures

* Assist with setting up new users in IDAM and multiple level security LDAP profiles

* Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

* Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Experience:

* Minimum of five (5) years of experience in information technology or a related field

Education:

* BS degree in Computer Science, Information Technology or equivalent experience

Certifications:

* Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire

Security Clearance:

* Current Top Secret Clearance with SCI Eligibility

* Eligibility for access to Special Access Program Information

* Willingness to submit to a Counterintelligence polygraph

Additional Information

• This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• System High is a Military friendly employer. Our extensive work on behalf of the U.S. government offers those who have served in uniform an opportunity to continue to serve their country in a new and exciting way while enjoying a successful civilian career.

• System High Corporation is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
• Equal opportunity legal notices can be viewed on the following PDF's: EEO is the Law; EEO is the Law Supplement; Pay Transparency Nondiscrimination

Warning: Beware of recruitment scams: System High will never request money or personal purchases during the hiring process. Verify all communications come from a systemhigh.com or msg.paycomonline.com email address.