IT Supervisor, Computer Labs - UMKC Information Services (00033918)

The UMKC Support Services department is looking for an IT Supervisor to support and manage campus computer labs. This professional supervisory position is part of a team that oversees 30-40 student workers who provide front-line customer support and basic technical troubleshooting in nine general and departmental computer labs located on UMKC's Volker and Hospital Hill campuses. The lab management team is also responsible for maintaining excellent lab environments, inventory tracking and upkeep, and effectively communicating with a broad base of customers in complex and varied situations.

Work includes a wide range of responsibility in providing excellent lab experiences:

* Hiring and training student employees

* Scheduling student employees in computer lab sites

* Tracking and maintaining lab supplies

* Monitoring student employees and work performance

* Managing payroll for student employees

* Communicating useful information to employees and clients through web pages, email, and lab signs that showcase the resources available in the labs

* Serving as a technical resource for students, faculty, and staff

Monday - Friday 8:00 a.m. - 5:00 p.m. This position will be primarily on-site working with the students and computer labs. There is the potential for limited hybrid after initial training.

Minimum Qualifications

* A bachelor's degree in Business Administration, Management of Information Systems, Human Resource Management or a related area, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired is necessary

* Must have excellent time management and project management skills

* Strong customer service skills are required

* Must have excellent communication and interpersonal skills

* Ability to coordinate, train, supervise and manage the activities of others to accomplish goals

* Must have strong working knowledge of Microsoft Office suite, especially Microsoft Excel, Outlook, and Teams

Preferred Qualifications

* Experience managing student employees in a higher education environment

* Familiarity with best practices regarding interviewing and hiring employees

* Familiarity with computing equipment, such as Windows PCs, Macintosh PCs, flatbed scanners, and laser printers

* Experience with workstation troubleshooting

$53,000 - $58,000 commensurate with education, experience, and internal equity

Open until filled, review of applications to begin immediately.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.