Performance Optimization Manager - Energy

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

Job Summary:

• This role is a member of the Performance Optimization Team for Consumer Energy. This team is responsible for analyzing detailed KPIs related to the business performance of the Consumer Energy business - particularly focused on retention, bad debt, revenue optimization, and margin. This team is also responsible for working with business owners to identify, implement, and measure improvements to these KPIs.
• This role will address KPIs across the Consumer Energy business, with initial focus on Texas Bad Debt & revenue optimization.

Essential Duties/Responsibilities:

• Data analysis of business KPIs. Will include analysis of underlying transactional records in SQL and other tools to identify underlying drivers of business performance.
• Analysis using statistical and other techniques to identify improvement opportunities.
• Definition and implementation of change programs (i.e. business practices, process changes) to improve business performance.
• A combination of data analytics skills and business acumen will be required to succeed.
• Also responsible for collaborating with business process owners to design and implement change programs.

• Open office environment.
• Some overtime required as special projects arise.
• Minimal Travel based on business need.

Minimum Requirements:

• Bachelor's Degree or equivalent relevant work experience (15+years)
• 5+ years experience in related roles (Data Analytics, Business Intelligence, Operations Improvement, etc.)
• Data Analytics Experience (i.e. SQL, Python, BI Tools, etc.)

Preferred Qualifications:

• Operations Improvement Experience (i.e. Applied Analytics, Process Consulting, Six-Sigma, etc.)
• Subscription Business Experience (Utility, Telco, Streaming, etc. Retail Electricity/Gas Preferred)

Additional Knowledge, Skills and Abilities:

• Strong Business Acumen
• Collaboration
• Basic Project Management Skills

Physical Requirements:

• Occasionally requires lifting as appropriate to perform duties and responsibilities.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.