Senior Audio -Visual Support Services Technician - San Diego, CA

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

Diversified is seeking an Audio-Visual Support Services Technician - Level 3 for the San Diego, CA area.

This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.

What will you be doing?

• Conference Room Support
  
  
  
  • Fully support and maintain 70 conference rooms including MS Teams Rooms, 3D rooms, MS Hubs
  • Support and maintain Focus Booth and Laboratory Teams Phones
  • Digital Signage support, maintenance, and local content delivery
  • Crestron Programming support for 6 large Custom MS Teams Rooms
  • Provide white glove meeting and event support in all spaces - including start up, monitoring, and active troubleshooting
  • Responsible for keeping up with and resolving AV Service / Support Tickets in a timely manner
  • Use of Service Now for logging and Tracking
  • Conference Room Maintenance
  • Provide Meeting Space Training / Microsoft Hub Training to various on-site clients
  • AV Inventory / Critical Spare management
  • AV Installations - Assist technicians / Lead site specific tasks
  • Escort AV partners onsite
  
  
  
  
• AV Design and Implementation
  
  
  
  • Support the design and installation of future conference rooms and upgrades to current conference rooms
  • Preferred: programming support for current and future conference rooms
  
  
  
  
• Project Management / Site Support
  
  
  
  • Act as a middleman between vendor and client for AV & IT related projects in the building
  
  
  
  

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
• Interface with client executive and "C" level personnel in a highly professional manner.
• Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.

What do we require from you?

• CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
• Minimum of 5 years of experience in enterprise level AV support
• Experience with Microsoft Teams products including MS Teams Rooms and MS Hubs
• Understanding of Microsoft Office Suite - Outlook, OneDrive, Excel, Word, PowerPoint, etc.
• Competencies in Video Conferencing products
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
• Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
• Must present well as client facing and working with high level executives within high pressure meeting situations
• Must be able to stand, kneel and/or crouch for long periods of time
• Must be able to work in high places, as well as small, cramped places
• Must be able to work in hot humid places, as well as cold places
• Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
• Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at careers@onediversified.com.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

• San Diego, CA, USA