Manager, Retail

Location: Louisville, KY, US

Careers that unlock the magic of human connection

Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlua Liqueur, Beefeater Gin, and Avion Tequila, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialite...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

The salary range for this role, based in Kentucky is $66,120.00 to $82,650.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate'sexperience, skills against internal peers and against the scope and responsibilities of the position.

Job Description

The role of Retail Manager for Kentucky Brand Homes is responsible for the strategic retail direction and implementation at our Rabbit Hole Brand Home. This role requires both a creative and strategic individual that will utilize their eye for design and energetic attitude to plan and implement a merchandise design and operational vision for the Retail Space at Rabbit Hole Distillery. In collaboration with Brand Home Director, the Retail Manager will be responsible for scouting and purchasing merchandise for the retail space(s) that fits the Rabbit Hole brand aesthetic. The retail manager is responsible for developing and maintaining relationships with vendors, both internal and external from local to global. The retail manager is expected to communicate this vision to their leaders and executional retail team. The retail manager directs and delegates the flow of product from procurement to sales floor. This role will lead and support an operational team in day-to-day activities associated with the retail and visitor experience.

This role requires consistent analysis of products & systems, a drive for continuous improvement, and leadership by example. The position reports to the Brand Home Director and works in collaboration with Brand Home Leadership team.

Roles & Responsibilities

• Actively recruit, hire, and develop a hospitality team focused on executing and engaging consumers with the Rabbit Hole brand. Interviewing, screening, and hiring the best candidates.
• Build trust and rapport with, and within, the team. Empower individuals and promote team experiences to fuel a passion for the brand that transfers to a powerful customer experience
• Create, demonstrate, and enforce policies and procedures for brand retail teams and staff, including but not limited to standards of customer engagement and industry best practices
• Responsible for the management and inventory of alcohol for brand home retail teams.
• Ensure all alcohol sales are in accordance with local, state, and federal ABC laws are followed
• Provides necessary training and support to on-site retail team.
• Ability to work flexible schedule with night and weekend work as part of regular schedule
• Collaborate with the Brand Home Director to develop retail strategy consistent with brand purpose
• Plan and execute special events as part of the Brand Home leadership, including bottle releases and Distillery branded events.
• Research vendors and create and maintain lasting relationships
• Obtain merchandise in a timely and cost-effective manner while considering budget and season
• Procure, order, and receive inventory
• Plan and implement a strategic seasonal plan for merchandising and visual standards of retail space
• Delegate visual tasks to retail team
• Responsible for the oversight of e-commerce platform and vendor relationship
• Oversee sales made on E-commerce site and maintain item creation of merchandise for the back end of e-commerce software
• Facilitate photography of product to use on website
• Manage retail team as part of the overall Brand Home experience
• Partner with Brand Home Director to establish all critical metrics and expectations within the store (e.g., sales, visual standards, operations, safety, loss prevention, HR, payroll/scheduling, training)
• Coach and develop retail team - manage professional growth

Skills & Requirements

• Strong time management and strategic planning skills
• Ability to organize
• Excellent written and verbal communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to quickly build rapport with guest and vendors
• Knowledge of Microsoft office (e.g., outlook, teams)
• Excellent leadership and coaching skills
• Knowledge of retail software (e.g., Shopify, NetSuite)
• Knowledge of retail products
• Excellent research and record keeping skills
• Excellent hospitality skills
• Ability to make quick and effective decisions while maintaining a calm demeanor on the floor
• Proactively foster a positive culture and safety conscious environment

Education & Experience

• Must be 21 years of age
• High School diploma, bachelor's in management or hospitality preferred
• 3 years of Management and/or retail experience
• Prior merchandising experience necessary

When you join Pernod Ricard, you'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid or remote option. As a global employer, we understand that not everyone's working hours are the same, and we empower our employees to work the hours that make the most sense for their and their team's schedules.

We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact your talent acquisition manager.

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