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Senior Director, Clinical Services

Northwestern University
United States, Illinois, Evanston
633 Clark Street (Show on map)
Feb 21, 2025
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Job ID
51954
Location
Evanston, Illinois
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Department: Counseling & Psych Serv
Salary/Grade: EXS/15

Job Summary:

Full-time Senior Director of Clinical Services (LCPC, LCSW, Ph.D., Psy.D., or Ed.D.) position.

Under the supervision of the Executive Director of CAPS, the Senior Director of Clinical Services oversees the administration of high-quality, effective, accessible, and efficient mental health services across CAPS locations. The Senior Director assists in planning, facilitation, and coordination of resources to assure availability and accessibility of services, identifies key issues and service needs, assists in the development and monitoring of record-keeping standards, leads the development of ongoing review and compliance procedures, provides leadership for ongoing updates of policies and procedures, and facilitates communication with staff about professional and service-delivery issues. This position leads CAPS' Clinical Services Team, which is responsible for developing and implementing policy and procedures related to the clinical services offered by the department.

The Senior Director works closely with other members of CAPS' leadership team to ensure an appropriate balance between consistency of service delivery models across offices and unique operating procedures tailored to the needs of specific student populations served at each location. This position directly supervises the Assistant Director for Clinical Services, the Coordinator of Eating Concerns, and the Staff Psychiatrists in the department. The Senior Director also indirectly (dotted line) supervises the Director of Clinical Services at CAPS' Chicago campus, the Director of Sport Psychology, and CAPS' Program Assistants with respect to the delivery of clinical services.

The Senior Director provides direct clinical services including brief individual and group psychotherapy, crisis intervention, referral, clinical training, and psychoeducational programming to the Northwestern community.

The Senior Director serves as a primary mental health consultant and support to the Northwestern communities on both campuses. This position participates in a variety of internal and inter-departmental committees/workgroups as needed and serves as Acting Executive Director, in the absence of the Executive Director.

Pay: The pay range for this Senior Director position is $160,000 - $166,400 depending on experience, skills, and internal equity.

Department Overview:

CAPS is a unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultation. CAPS has offices on both the Evanston and Chicago campuses. NU has a total student population of approximately 21,000 students across both campuses, with approximately 18,500 of these students attending classes in the Evanston campus. The Chicago office primarily serves graduate and professional students while Evanston office serves both undergraduate and graduate students. In addition to our clinical services, CAPS reaches over 10,000 NU community members through outreach and educational programming on both campuses. CAPS also has a training program, including an APA-accredited Doctoral Internship in Psychology at our Evanston office and a Post-Doctoral Fellowship on both campuses. CAPS is a learning organization, in that our strategic planning, priority setting, clinical services, and professional development are informed by local data collection as well as benchmarking with national trends and peer institutions. We have made a commitment to engaging in ongoing anti-racism work. This commitment is realized through our efforts to identify and disrupt aspects of white dominant culture embedded in our practices, processes, and structures. CAPS also identifies very closely with the vision, values and guiding principles of our umbrella organization, the Division of Student Affairs.

Department Website: http://www.northwestern.edu/counseling/index.html

Specific Responsibilities:

Administrative (60%)

  • These responsibilities would be managed across all CAPS locations.
    • Manages electronic clinical record program (Titanium).
    • Assumes Executive Director Responsibilities, when requested.
    • Ensures that clinical services provided at CAPS are compliant with applicable ethical, institutional, State, and Federal standards, laws, and regulations.
    • Leads quality assurance activities by directing the development and implementation of internal evaluation procedures of clinical services.
    • Develops and implements clinical practices and policies to achieve desired outcomes and that are responsive to both the needs and interests of students served and the staff who serve them.
    • Convenes and facilitates the Clinical Services Team to effectively manage, evaluate, and improve the clinical services systems.
    • Ensures time, resources, energy, learning opportunities, and actions are focused on priorities important to fostering a healthy workplace culture.
  • Responds in a timely fashion to internal and external data requests related to student utilization and mental health trends at Northwestern University.
  • Develops communication plan regarding services and programs, which includes providing the Executive Director with a comprehensive review of annual clinical service activities.
  • Facilitates CAPS' participation in national evaluation and data-base development efforts (e.g., Center for Collegiate Mental Health; BIG10 Suicide Study, etc.).
  • Serves in a rotation along with members of the Leadership Team as an administrative consultant to staff and trainees providing Same Day Access.
  • Serves as a senior member of the CAPS Leadership Team and in collaboration with the team, articulates a strategic plan for clinical services including the integration of anti-racist policies and procedures into the overall clinical system.
  • Provides direct administrative supervision to assigned mid-level managers in the Searle office (ECATT coordinator, Assistant Director of Clinical Services) and team of psychiatrists.
  • Engages in annual performance evaluation with assigned administrative supervisees.
  • Identifies and resolves disagreements/conflicts between members of the CAPS team in early stages.
  • Promotes a safe, fair, respectful environment in which concerns can be addressed effectively.
  • Strives to identify unit policies and practices in need of revision due to their disparate impact on specific populations.
  • Develops policies and practices to advance an equitable, inclusive work environment and counter racism, sexism, and other forms of institutional bias.
  • Forms respectful relationships with those representing diverse constituencies, and seeks regular input to better understand diversity, equity & inclusion issues and enhance recruitment efforts.
  • Engages in on-going self-reflection and continues to advance their knowledge and skills related to diversity, equity, and inclusion.

Clinical Services (20%)

  • Provides culturally sensitive direct services (5-8 hours/week) including brief individual and group psychotherapy, case management, and initial assessments.
  • Assumes after hours on-call responsibilities as consultant to first-level on-call staff.
  • Maintains timely clinical records and necessary statistics of therapeutic and other client contacts.
  • Consults with psychiatrists in conjunction with prescribing and monitoring psychotropic medication for psychotherapy clients.
  • Consults with parents, physicians, faculty, academic deans, residence life staff, off-campus counseling services, other campus offices and students when appropriate and with appropriate authorization to provide quality care to students.
  • Facilitates referrals to off-campus clinical services when appropriate.

Training (5%)

  • Supervises and/or participates in training experiences for doctoral psychology trainees, includes review of videos and progress notes.
  • Provides consultation to trainee(s), as needed.
  • Provides crisis management consultation to staff and trainee(s), as needed.
  • Participates in training and supervision, which may include serving on the Training Committee.

Community-Based Intervention Programming (5%)

  • Conducts outreach as requested, including staff/faculty trainings, orientation sessions for new students and parents, workshop presentations and emergency support services to the campus and community.
  • Serves as liaison to other campus unit(s) or academic programs.

Other Duties (10%)

  • Participates in Student Affairs and other University committees as assigned by the Executive Director of CAPS, including Behavioral Consultation Team, Care and Concern Consultation team.
  • Provides consultation and assistance to units, academic departments, and individuals regarding clinical service systems, emergency services, and preventive services.
  • Attends and participates in regular CAPS staff meetings, case conferences, and in-service/professional development training.
  • Participates in local and national organizations relevant to job title and duties.
  • Engages in continuing education necessary to maintain state and national credentials and licenses as required by job description and duties.
  • Performs other duties as assigned.

Minimum Qualifications:

  • Holds a completed Master's degree in counseling, social work, or related field or a doctoral level degree (Ph.D., Psy.D., or Ed.D.) in clinical or counseling psychology.
  • Currently licensed or eligible to be licensed as an independent mental health provider (e.g., psychologist, licensed clinical professional counselor, or licensed clinical social worker) by the State of Illinois (i.e., at time of application, must have completed all licensure requirements including successfully passing any examinations and completing any clinical supervision hours required for licensure by the State of Illinois). Illinois license must be obtained no later than 12 months after hire date.
  • Has a minimum of 7 years (post-licensure) experience as a licensed mental health provider.
  • Minimum of three years of direct experience creating policies and procedures relevant to the successful operation and leadership of a mental health services program.
  • Minimum of three years' experience in the provision of clinical supervision and other clinical training activities.

Minimum Competencies:

  • Evidence of outstanding and culturally competent clinical skills and a well-integrated understanding of short-term therapy, crisis intervention, consultation, and outreach/developmental programming.
  • Direct and demonstrated experience with and commitment to working with diverse clients and staff, including individuals from ethnically/racially diverse backgrounds and individuals representing varying sexual orientations.
  • Demonstrates understanding and knowledge of collegiate mental health and higher education law and ethics.
  • Strong commitment to an anti-racist workplace.
  • Direct evidence of incorporating cultural competencies and equity practices into training and the development of a mental health program.
  • Experience using an electronic health record system (e.g., Titanium) and knowledge of computer word processing skills and comfort with information technology in general.
  • Demonstrates experience in database management, analyses, and reports.

Preferred Qualifications:

  • Minimum of three years of direct experience creating policies and procedures relevant to the successful operation and leadership of a mental health services program at a college of university setting.
  • A doctoral level degree (Ph.D. or Psy.D.) in clinical or counseling psychology.
  • Strong consideration will be given to candidates who have experience/expertise in empirically validated treatment modalities, especially dialectical behavioral therapy, and trauma informed care.
  • Experience providing and managing Telemental Health services.

Preferred Competencies:

  • Thorough knowledge of clinical applications for contemporary issues in psychology and student affairs, especially as related to individual and cultural diversity.
  • Strong creativity and problem-solving skills.
  • Highly organized and detailed oriented.
  • Commitment to continued personal and professional development.
  • Demonstrates expertise in mental health and developmental issues of college students at a highly competitive university.

Required Application Materials:

  • Cover letter outlining your interest in the position and addresses how you meet the specific job requirements.
  • A current CV

To view this job posting and/or apply for this job, visit https://careers.northwestern.edu

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.htmlto learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.htmlto learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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