Claim Specialist - Property Field Inspection

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in Phoenix, AZ and is responsible for servicing these zip codes.

Zip Codes:

85003 85004 85006 85007 85008 85009 85012 85013 85014 85015 85016 85017 85018 85019 85020 85021 85022 85023 85024 85027 85028 85029 85031 85032 85033 85034 85035 85037 85040 85041 85042 85043 85044 85045 85048 85050 85051 85053 85054 85083 85085 85118 85119 85120 85121 85122 85123 85128 85131 85132 85135 85137 85138 85139 85140 85141 85142 85143 85144 85147 85172 85173 85190 85191 85192 85193 85194 85201 85202 85203 85204 85205 85206 85207 85208 85209 85210 85212 85213 85215 85224 85225 85226 85233 85234 85236 85248 85249 85250 85251 85253 85254 85255 85256 85257 85258 85259 85260 85262 85263 85264 85268 85281 85282 85283 85284 85286 85287 85288 85295 85296 85297 85298 85301 85302 85303 85304 85305 85306 85307 85308 85309 85310 85322 85323 85326 85329 85335 85337 85338 85339 85340 85343 85345 85351 85353 85354 85355 85363 85373 85374 85375 85378 85379 85381 85382 85383 85387 85388 85392 85395 85396 85501 85530 85531 85532 85533 85536 85539 85540 85542 85543 85545 85550 85552 85553 85922

Competitive candidates should reside within a commutable distance of this territory. This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Competitive candidates must demonstrate:

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required

Preferred:

• Bachelor's Degree in a related field or equivalent work experience
• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection experience
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

PI263827811