Director, Data and Quality Assurance

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For:

Director level; reporting to the Chief Analyst, under the direction of the Innovation and Strategy Director. Partnering closely with our Product Development, Business Development, Operations, and leadership teams to ensure we are using data to advance and deepen the capabilities of the Dynamic Risk Library (DRL) and related products.

What You Will Work On:

1. Design and maintain a data collection plan, including evaluation methodology, routine gap analyses for existing products, and scoping for new product development.
2. Design and conduct data source reviews to ensure accurate, consistent, and relevant data which can be efficiently ingested and appropriately utilized in client facing products.
3. In support of the Chief of Operations, conduct due diligence on third party data providers to discern capability and to maintain consistent and reliable service delivery.
4. In support of the Director for Analytics and Tradecraft, review qualitative sources to determine their contextual value, analytical rigor, and potential bias.
5. In coordination with the technical and AI development teams, support the technical design and scoping of data ingestion as well as the maintenance of data classification applications.
6. Maintain understanding and document impacts of particular data streams on specific analytic prompts, identify gaps and ways to fill them.
7. Along with tech and AI teams, design and implement a recurring quality assurance program and a program to use client use to train our AI.
8. Mentor and inspire project teams, fostering a culture of problem-solving, innovation, and excellence.
9. Contribute to live product demos and proof of concepts for our solutions, tailoring each demo to the specific needs and concerns of the potential customer.

What You Will Bring:

1. Bachelor's degree in business/economics, International Relations, Political Science, or a related field; Master's degree preferred.
2. Over 8 years combined experience in intelligence analysis, with a substantial background in strategic project management, and revenue operations.
3. Proficiency in generative AI technology and its application in intelligence and risk assessment. Extensive experience using project management software (preferably monday.com).
4. Demonstrated ability to lead project teams and manage complex, strategic initiatives in a collaborative environment, with a strong sense of initiative.
5. A solid grasp of global geopolitical issues, economic trends, and strategic risk management.
6. Strong analytical skills coupled with creative problem-solving and strategic planning abilities.
7. Proven track record of mentorship and leadership, promoting team cohesion and driving projects to completion.
8. Excellent verbal and written communication skills.

Travel Required: We are a fully remote team, and this job may require up to 25% of travel to be successful.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA