Connect Ambassador I

JOB TITLE: Connect Ambassador, Evergy Connect
REQUISITION: PUB000C
DEPARTMENT: Community Affairs - Wichita Connect
LOCATION: Wichita, Kansas

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (Other hours as required)

Summary of Primary Duties and Responsibilities:
The Connect Ambassador will support efforts to serve and educate customers at Evergy Connect. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customer's needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facility's mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs, and events, and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Evergy's business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.

Duties and Responsibilities: (major "buckets" listed with average percentage of time spent on each "bucket" over the course of a year)

• Responsibility 1 - Help create a positive customer experience through customer engagement and providing support to Evergy Connect staff
  
  
  
  
  • Approximately 65% of time spent on average over a one-year period
    
    
    
    
    • Greet customers and assess needs (20%)
    • Effectively answer basic questions (20%)
    • Manage human traffic flow within the space (15%)
    • Assist customers with payments
    • Collaborate with the facility team on escalation-types and resolutions (15%)
    • Other duties as assigned to support customer service needs (15%)
    
    
    
    
  
  
  
  
• Responsibility 2 - Help enhance effectiveness of community engagement by supporting the team in customer community outreach endeavors
  
  
  
  • Approximately 35% of time spent on average over a one-year period
    
    
    
    • Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
    • Assist the team as required during extended outage situations (10%)
    • Help with the development of workshops/seminars for community and customer groups (25%)
    • Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
    • Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
    • Provide customer education around Evergy's portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.
    
    
    
    
  
  
  
  

* Special projects as assigned.

Education and Experience Requirements:

• Must be a graduate of the Wichita State Spero program.
• Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity
• Demonstrated experience in working in fast-paced environment
• Proficiency in working with Microsoft Office Suite

Skills, Knowledge, and Abilities Required:

• Solid communication and customer service skills
• Ability to assess a sensitive issue and address it appropriately and empathetically
• Passion and Commitment to Customer Service.
• Self-starter
• Outgoing and personable
• Organized with attention to detail
• Able to work well in a fast-paced environment
• Good judgment
• Knowledge of MS Office Suite
• Works well in team environment
• Professional demeanor
• Flexible and adaptable - assignments, priorities, work hours/shift and obligations

Licenses, Certifications, Bonding, and/or Testing Required: None

Working Conditions:
Normal working environments. Must be able to lift to 25 pounds during event setup.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives, and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.