Demand Side Management, Program Inspector

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Position Summary:

This position manages assigned contractor & vendor relationships for residential and commercial programs, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain PSC compliance for residential and non-residential DSM program installations meet residential and commercial program guidelines that support our mandated Energy Efficiency goals.

Responsibilities include: conducting onsite compliance inspections entering customer homes and accessing attics or crawl spaces to conduct inspections of the home energy improvement measure installed or completed by the participating contractor(s) per the home energy improvement program guidelines, accessing all areas of commercial buildings to conduct compliance inspections on qualified installations per the Smartsaver program guidelines, recruitment, rebate and incentive submission training, training and retention of program contractors/vendors and personnel, oversight of assigned residential and commercial program contractors/vendors and its employees; relationship building of the residential Trade Ally contractor/vendor base, which includes: Relationship management, Regional strategy planning, Program training, Retention of Trade Ally contractors, DSM program technical support for external/internal customers; Field contact for external/internal customers and contractors/vendors 2nd level inquiries, PSC complaints and damage claims.

Tasks

25%

• Perform compliance inspections of completed DSM program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.

• Record and document all related compliance results utilizing special test equipment with follow up to improve contractor/vendor performance and quality of work.

65%

• Proactively manage field activities for residential and non-residential DSM program contractor/vendor performance through continuous monitoring of quality, responsiveness, and DSM program compliance.

• Perform as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors, and vendors to ensure QC and problem resolution.

• Develop and increase business relationships with assigned contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.

• Managing contractor/vendor relations may include site & office visits, administration of technical training, recognition, collaboration, sharing customer survey and sales metrics to improve performance and customer service.

• Schedule and attend regular meetings and evaluations for assigned contractor/vendor management to monitor and improve performance, identify issues and adjust to changing conditions.

• Manage assigned contractor/vendor program inventory: business license, insurance documents and background checks.

• Responsible for delivering clear communications to customers, employees, and contractor/vendor organizations to inform and educate regarding Demand Side Management & Energy Efficiency plans, activities, and initiatives to ensure a positive experience.

• Train residential and non-residential program contractor/vendors and their employees for program participation and code specific issues.

10%

• Comply with company safety protocol and all other administrative responsibilities; collaborate with Product, Services & Program Manager(s) and other associated stakeholders for the implementation and QA/QC of DSM Program filings which meet company goals and PSC mandates.

• Build consistencies across assigned jurisdictions.

• Provide technical training to Duke Energy employees as necessary to maintain awareness of the EE industry, building codes and practices and program changes.

• Develop actionable plans to increase assigned contractor/vendor quality and efficiency to achieve defined DSM goals and strategies.

• Track and provide monthly reports and additional metrics to Sr. Program Inspector and Supervisor.

• Attend technical trainings and maintain industry certifications required by the state or Duke Energy to perform job responsibilities.

• Will this worker be required to wear PPE (Personal Protective Equipment)? Yes
  If so, what kind? 3M Half Face Respirator,

• Must meet medical requirements to be issued a face respirator.

• Safety PPE

  • Composite toes shoe wear (safety footwear)

  • Hard hat

  • Safety glasses

  • Safety Gloves

  • Coveralls (one time or reusable brands)

• Will this worker work in the field, plant, lab or office environment?

  • 90% field / 10% office

• Will this worker encounter any hazardous work conditions? If so, please explain.

  • No

• Will this worker be required to lift as part of their duties? If so, how many pounds on average?

  • Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.

• Will this worker be required to climb ladders? If so, what is the height of the ladder?

  • Yes, 8ft-15ft

• Will this worker be required to use any machinery? If so, what kind?

  • Blower door equipment foe duct test & repair

• Will this worker be required to drive as part of their duties? If so, what is the radius of the miles driven on average?

  • Yes, average 75 miles per day which can fluctuate based on program compliance requirements

Required/Basic Qualifications

• High School/GED degree

• 3 years related work experience.

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Additional Preferred Qualifications

• Experience with Residential HVAC and mechanical operations, electrical, building and construction principals, building code.

• Knowledge of Duke Energy's business objectives, DSM programs, products and services.

• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.

• Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions

• Comprehensive financial and business acumen

• Business operation experience

• General knowledge/understanding of utility regulatory environment

• Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy

Working Conditions

• Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

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Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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