Business Analyst

JOB SUMMARY:

The Business Sales Analyst position is responsible for managing Factory Motor Parts Key Account(s) and incrementally growing sales with our national customers. The position will develop sustainable relationships with current customers, and grow profitable business significantly over time.

DUTIES & RESPONSIBILITIES:

• Assist channel in growing incremental sales through a variety of sales activities.
• Monitor customer sales activities and develop appropriate action plans that respond to customer needs.
• Communicate regularly through appropriate verbal or written communication with management regarding sales activities and outcomes, sales forecast, customer accounts, and challenges.
• Responsible for developing and nurturing strong customer relationships.
• Ability to effectively analyze customer reports and communicate opportunities throughout the organization.
• Work closely with business partners in servicing national accounts including invoicing, inventory reviews, process improvement plans, and execution.
• Run reports from internal and external databases to retrieve information and analyze business needs.
• Review and make recommendations on forecasts.
• Identify areas of opportunity to push inventory from customer DC's to their stores.

POTENTIAL DAILY & WEEKLY TASKS

• Order Management & Item Maintenance: Actively plan and coordinate all phases of order and inventory control to ensure that current inventory levels meet Account demands in order to maximize sales during events and minimize out-of-stock issues.
  
  
  
  • Coordinate item characteristics and details in Key Account(s) systems and internal systems.
  • Keying customer transactions including invoicing and credits.
  • Monitor exception reports as well as set-up and monitor SKU replenishment standards and status.
  • Analyze information and develop recommendations to drive sales opportunities, improve margins and increase inventory turns.
  
  
  
  
• Sales Reporting & Forecasting: Maintain, develop and provide detailed reporting on a weekly/monthly basis for Key Account(s) both on a standardized and customized (as needed) basis.
  
  
  
  • Plan and forecasts for future inventory levels based on sales forecast/sales events, current inventory levels and outstanding purchase orders.
  
  
  
  
• Customer Service: Acts as account contact for store and customer questions regarding ship dates, backorders, delivery issues etc. Proactively communicates any anticipated delays or other issues.
• Supply Chain: This position is the primary point of communication with Account
  
  
  
  • Support strategic planning functions including identifying key advertising drivers for sales development.
  
  
  
  

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent oral and written communication skills.
• Possess basic to intermediate computer skills with MS office including Outlook, Word, Excel, and PowerPoint
• Demonstrated ability to creatively overcome customer service challenges.
• Ability to successfully adapt to and effectively deal with ever changing business conditions.
• Able to effectively analyze a variety of complex components and successfully and rationally problem solve.
• Capacity to follow up and complete tasks independently in a timely and accurate manner.
• Ability to conduct business in a professional manner with both internal and external customers.
• Proven competitive Interchange skills.
• Demonstrated ability for relationship building, problem solving, and negotiation skills with special emphasis on closing sales.
• Demonstrates ability to create and utilize formulas and work with numerical data.

WORK ENVIRONMENT:

• The majority of work is performed in the corporate office with customer's relations and outbound call selling. Driving as well as standing, walking, and sitting are essential functions of this position.
• Lifting requirements of up to 25 pounds on an occasional basis may be required. Wrist and finger manipulation due to computer work, calculating, compiling and filing.
• Equipment used may include but is not limited to computer, typewriter, calculator, telephone, copy and fax machines.

MINIMUM REQUIREMENTS:

• 5-7 years successful customer support experience.
• Experience with analyzing key customer service components such as deliveries, pricing, and credits.
• Preferred candidates will have experience with national and/or regional accounts.

Salary: $60,000-80,000 Based on Experience.

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer.

An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.