Billing Specialist 2

Location:

ESSENTIAL DUTIES & RESPONSIBILITIES:

Accurately and timely posting of third party drop ship vendor invoices

Supports collections efforts on Special Handled accounts

Responsible for monthly billing of third party propane billing

Responsible for Government WAWF related billing and Low-High complexity special handling billing

Disputes management

Timely action on ALTO related functions such as: Alto Error Report, Alto Inbox management

Identifies areas of process improvement to increase efficiencies and escalates queries and concerns to Manager and assists with resolution

EDI management-Inbound/Outbound rejections, V.25 Report, EDI inbox

Manage, organize and prioritize workload to maximize completion of daily responsibilities.

Demonstrate a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase internal and external customer satisfaction.

Responsible for processing Winshuttle-SAP automation

Digital Integration support including reporting and attending calls with customers

Billing Team Metrics Reporting

Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the past due balance

Creation, root cause analysis and close out of billing disputes with focus on reducing the past due AR of Special Handled accounts >30 Days and >$20K

Maintain quality relationships with branch managers, account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.

Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.

Work closely with cylinder control department when investigating cylinder disputes

Drives billing efficiencies related to third party drop ships and medium to high complexity special handling billing

Identifies areas of process improvement to increase efficiencies

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education:

• High School Diploma/GED required. Associate's degree in Business, Accounting or related-field preferred.

Required Length & Type of Experience:

• Five-plus years of billing and/or accounts receivable experience in a high-volume, fast-paced environment with advanced experience with Customer Service.

• Advanced knowledge of billing and accounting transactions

• Advanced knowledge and understanding of purchase orders

• Experience with customer service/communication

• Understanding of efficiency principles such as Lean/Six Sigma and/or root cause analysis principles is ideal

• Awareness of the order processing cycle from receiving the order to the point the payment is made

Knowledge, Skills & Abilities:

• 2+ years preferred FBL5N and ZVIM_VA2 SAP T-code experience

• 2+ years preferred working knowledge of digital platforms: Ariba, Coupa, Taulia and WAWF

• 4 years experience with Excel and Google Sheets, equivalent to moderate to advanced level

• Advanced critical thinking and analysis skills required; Develops solutions to problems, identifies and proposes alternatives

• Strong ability to successfully accomplish all responsibilities in a fast-paced, growing and demanding environment

• Must be capable of operating independently, but readily seek the counsel of others, when necessary

• Team player who can collaborate to drive better outcomes

• Strong work ethic, results driven and commitment to meeting deadlines and achieving company and department goals.

• Looks for innovative solutions to complex problems

• Ability to prioritize effectively between divisional, local and corporate management and demands

• Organize and prioritize workload to maximize completion of daily responsibilities.

• Advanced experience in Google platform

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employee may be required to remain stationary for extended periods of time

• Employee may occasionally be required to transverse through office and/or manufacturing locations

• Employee will frequently be required to actively listen and exchange information

• Employee will be required to observe and assess information received via computer

• Requires use of computer and telephone

WORK ENVIRONMENT:

The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• While performing the duties of this job, the employee is exposed to a normal office environment

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement nor does it imply an employment agreement.

Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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