Loan and Compliance Administrator - Business Banking

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

As a Loan and Compliance Administrator you will oversee all aspects of loan administration within our Business Banking department. Your role will be crucial in maintaining the highest standards of accuracy and adherence to bank regulations, policies, and procedures. You will provide essential administrative support to our business banking lenders and customers, ensuring efficient and compliant loan processing. Your dedication to customer service and problem resolution will make you an invaluable asset to our team. This role is based on site at our Executive offices in Holyoke, MA.

Essential Duties and Responsibilities:

• Ensure operational excellence and regulatory compliance in business loan processing.
• Collaborate with Business Banking staff for efficient workflow and regulatory adherence.
• Manage all aspects of business lending: onboarding, processing, servicing, support, documentation, and compliance.
• Recommend and implement workflow enhancements.
• Resolve complex departmental issues, interfacing with customers, attorneys, and examiners.
• Respond to customer inquiries, solve problems, and direct to Lenders for detailed information.
• Provide advanced administrative and operational support.
• Execute quality control processes for accurate loan documentation and processing.
• Prepare and review legal documents for loan processing.
• Execute SBA Administrator functions for SBA 7a loans.
• Order appraisals, environmental due diligence, and related reports.
• Prepare borrower notices, including adverse action notices.
• Continuously examine and recommend improvements to loan administration procedures.
• Reconcile Business Banking suspense accounts monthly and rectify discrepancies.
• Maintain proficient knowledge of loan origination systems and other relevant software.
• Process daily transactions: account transfers, loan payments, line of credit draws, construction advances, etc.
• Update policies, procedures, and processes to ensure compliance with laws and regulations.

• Identify and rectify errors in loan documentation and processing.
• Validate regulatory and compliance requirements periodically.
• Collect and validate CRA, HMDA, and other compliance reporting information.
• Conduct quality control reviews of compliance audit factors, including flood coverage.
• Handle department reporting requirements with FVP Business Banking and Data Management staff.
• Complete yearly compliance training and testing; adhere to bank policies and procedures.
• Perform other assigned duties.

Education and Experience:

• 3-5 years of banking/lending experience.
• Two-year or four-year degree; or an equivalent combination of education and experience.

What makes you qualified for this role:

• Proven expertise in business banking and commercial loan originations.
• In-depth knowledge of compliance laws, regulations, and risks related to Business Banking originations, including CRA, HMDA, and other applicable regulations.
• Exceptional customer service skills that exceed client expectations.
• Adaptable to dynamic schedules and changing environments.
• Proficient in juggling multiple responsibilities with minimal supervision.
• Strong organizational skills ensuring efficient workflow.
• Independent worker with a track record of meeting deadlines.
• Driven self-starter with a charismatic and approachable demeanor.

Technology Skills:

• Advanced computer skills including all MS Office applications with specific emphasis on Excel, Word, Access and T-Value
• Experience with Lenders Cooperative, LoanVantage and LaserPro preferred