Animal Care Supervisor - Field

General Description
Performs supervisory work in the field of animal care and regulation and in the operation of kennel facilities.
Works under general supervision, independently developing work methods and sequences.

Special Certifications and Licenses
Must possess a valid Florida driver's license at time of appointment, and must obtain and maintain the authority to drive on County business.
Applicants must also have the following professional trainings/certifications from Florida Animal Protection and Advocacy Association (FAPAA) or National Animal Care & Control Association (NACA) or be able to obtain them within 6 months of hire if certified in a different state:
-Animal Control Officer Certification
-Euthanasia Certification

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

-Supervises and coordinates enforcement section activities of animal care operations which may include; coordination with admissions, clinic, customer service, and alternative placement.
-Coordinates special assignments for subordinates such as Dangerous Dog Investigations, Bite Investigations, etc.
-Coordinates training programs and training schedules for subordinates.
-Monitors and audits field call responses by Animal Care Specialists - Field for quality assurance, consistency, and training opportunities.
-Supervises and coordinates bite reporting, specimen preparation and testing, Dangerous Dog appeal hearings, etc.
-Supervises and coordinates activities of the bite reporting customer service representative and all functions of that office.
-Coordinates large scale animal cases for intake due to confiscation and/or resolution of animal welfare issues. Including incumbent providing field response supervision and coordination as necessary.
-Reviews subordinate work for procedural or administrative errors. Ensures accuracy of records entered. Coaches, mentors and initiates disciplinary action as required for subordinate staff. Creates schedules and prepares performance evaluations for subordinates.
-Explains policies and procedures to staff and public. Develops, recommends, and writes standard operating and internal procedures; helps to improve current policies and procedures; develops, recommends, and implements approved animal programs according to established best practices.
-Participates in activities to implement and monitor required agency emergency support functions; reports to assigned facility and staging areas for pre- and post-emergency operations coverage.
-Serves as Division liaison with Broward County agencies, various support agencies and local law enforcement; represents the section at community events relating to animal issues and conducts meetings and workshops with animal welfare groups and interested citizens.
-Monitors animal health and welfare; reviews animal's behavior to determine disposition; recommends animals for adoption, transfer or euthanasia; monitors the animals' health and living standards.
-Performs related work as assigned.

Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.

Makes good and timely decisions that keep the organization moving forward. Ensures that people internalize policies and standards and accept full responsibility for their decisions. Confidently makes choices in the best interests of the organization, deals constructively with resistance.

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Consistently achieves results, even under tough circumstances. Emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Adapts approach and demeanor in real time to match the shifting demands of different situations. Swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.