Instructional Design Manager, Sales & Partner Enablement

Equinix
United States, Texas, Dallas
Mar 04, 2025
Who are we? Equinix is the world's digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary This Instructional Design Manager will be responsible for assessing, designing, and developing enablement and training solutions that provide Equinix foundational and advanced knowledge to reseller and distributor partners for sales, technical pre-sales, post sales support and managed services roles. The individual in this role will work with the target audience, business stakeholders and subject-matter experts to define enablement objectives. They will then use these insights and requirements to develop content and build learning solutions that are sales-relevant, channel-relevant, practical, and scalable. This is someone who is passionate about working with the sales and/or sales related audiences, effective at building relationships, and adept at synthesizing large amounts of complex information to make it simple and actionable. This position is an individual contributor role and will report to the Sr. Manager, Sales & Partner Enablement Instructional Design team. Responsibilities Engage the field and business stakeholders to identify knowledge, skill and systems enablement requirements for direct sales, channel sales and channel partners Leverage information gained through needs analysis to recommend, design, develop and implement engaging, informative and visually compelling learning experiences, including online learning, instructor led training, virtual training, job aids, instructional videos, audio/video scripts and role play exercises Collaborate with SMEs to develop and review the enablement and training content and proactively identify additional expert resources who can address content gaps Develop knowledge assessments, certification exams, and programs to measure participant learning and application Measure and assess the effectiveness of enablement and training solutions to inform future program requirements and identify areas where additional learning and reinforcement are required Actively review and evaluate the enablement and training solutions library to determine when content needs to be updated, replaced or retired Conduct direct sales, channel sales and channel partner training pilots, as well as train-the-trainer sessions, as needed Constantly seek to evolve and refine the enablement and training solutions strategy Qualifications 7+ years' experience scoping, planning, designing, developing, and implementing effective sales and partner enablement and training solutions, including content for both business and technical audiences, for a technology company Experience working directly with sales, channel sales, and partners to understand their learning needs, vet content, and gather closed loop feedback Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with ability to achieve goals in a fast-paced and continuously evolving environment Ability to work in and manage ambiguity, including dealing with issues that do not always have a process, system, or solution in place Exceptional written and verbal communication skills Strong program management skills Experience using content development tools including Articulate 360, SnagIt and Camtasia Proactive, self-directed and results-oriented Some technical knowledge and content development a plus Bachelor's degree, or equivalent, a must Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.