New

Workplace User Experience Manager

Digital Prospectors
United States, Massachusetts, Lexington
Feb 26, 2025
Position:Workplace User Experience Manager Location:Lexington, MA (Hybrid - 2 to 3 days onsite) Length:Direct Hire Job Description: Our client is seeking a dynamic Workplace User Experience Manager to lead and enhance Information Technology (IT) support services, creating seamless, user-centric experiences across workplace technologies. This leadership role will oversee the Hardware team and collaborate with cross-functional groups to implement innovative solutions, focusing on Hardware Asset Management (HAM) and lifecycle management. The ideal candidate will drive service improvement, foster a user-first culture, and streamline operations to support business objectives and end-user satisfaction. Essential Duties and Responsibilities: Lead the design and implementation of service models for computing services, collaboration tools, and more, ensuring ease of use and minimal maintenance. Develop and manage the organization's first HAM program, optimizing endpoint lifecycle management. Oversee projects, from backlog creation to implementation, aligning solutions with organizational goals and user needs. Maintain relationships with hardware vendors to ensure SLAs and continuous improvement. Foster a collaborative, inclusive culture with a user-first approach, demonstrating IT's strategic value. Qualifications: Bachelor's degree in Information Technology, Business, or related field (or equivalent work experience). Minimum of 5 years in IT service delivery or support, with at least 3 years in managing hardware or operational teams. Proven success in managing Hardware Asset Management (HAM) programs or endpoint lifecycle management initiatives. Strong project management skills and experience with solution development lifecycles (DLC). Solid understanding of ITSM frameworks, including familiarity with ITIL best practices. Technical expertise in hardware lifecycle management, asset tracking, and vendor management. Strong stakeholder engagement skills, with the ability to communicate the value of IT services to all levels of the organization. Ability to foster an inclusive, user-centric culture within a technical team. Experience managing service delivery improvements for virtual computing and collaboration services is preferred. ITIL Certification (v3 or v4) is strongly preferred. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 'Employee's Choice - Best Places to Work' by Glassdoor. Voted 'Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a 'Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! www.LoveYourJob.com