Remote

Senior Business Process Outsourcing (BPO) Vendor Manager

Zscaler, Inc.
parental leave, sick time, tuition reimbursement
United States
Feb 26, 2025
About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We provide expert, hands-on support from implementation onward, ensuring customers achieve their goals and maximize our technology's potential. We are hiring an experienced Senior Business Process Outsourcing (BPO) Vendor Manager who will play a crucial and strategic role within Zscaler's Global Customer Success organization managing key BPO vendors. You will be responsible for managing and optimizing relationships with vendors, ensuring high-quality service, cost efficiency, and strategic alignment with business objectives. This role involves vendor selection, contract negotiation, performance monitoring, and risk mitigation within a fast-paced and highly technical environment. You will have strong expertise in SaaS procurement, cybersecurity solutions, cloud security services, network security, and compliance with security frameworks. Reporting to the Director, Strategic Support Initiatives, you will: Identify, evaluate, onboard and report on vendor capabilities, acting as the primary point of contact for escalations and issue resolution while building strong relationships that align with business objectives to ensure long term strategic partnerships. Develop and execute vendor sourcing strategies taking into consideration cost analysis, compliance risks, industry regulations, cybersecurity, and operational continuity to support business objectives. Work closely with vendors to monitor performance, conducting regular operations reviews, to assess compliance/efficiency and areas for improvement leveraging key performance indicators (KPIs). Ensure vendors comply with industry regulations and company security policies and implement vendor management tools and automation to enhance efficiency. Strategically operationalize existing or new areas of the business including systems and processes while collaborating with teams across the organization to surface areas of opportunity and drive continuous improvement. What We're Looking for (Minimum Qualifications): Bachelor's degree in Business Administration, Supply Chain Management, IT, or a related field. 7+ years of experience in vendor management, procurement, or IT services. Strong understanding of technology infrastructure, software licensing, cloud services, and vendor management tools. Proficiency in vendor negotiation, contract management, SLA enforcement, and RFI/RFP processes working collaboratively with other teams like procurement, legal, IT, etc. Excellent communication and analytical and problem-solving skills with the ability to interpret and present information to varying stakeholders. What Will Make You Stand Out (Preferred Qualifications): ITIL, PMP, or supply chain certification. Experience with Zero Trust architecture, CASB, SASE, and cloud security solutions Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, FedRAMP, GDPR). #LI-Remote #LI-AM12 Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $112,000 — $160,000 USD At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.