Patient Scheduler II- North Side Urgent Care

Now hiring a Patient Scheduler II- North Side Urgent Care

Provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Uses advanced visit types in a multi-disciplinary specialty
100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure.Perform non-clinical pre-surgery patient and family education. Coordinate admission paperwork when applicable
Other duties as assigned

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Part Time (.45 to .89) - Exempt: No
• Job is based Presbyterian Northside
• Work hours: Varied Days and Hours
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.

Ideal Candidate: Minimum 12 months experience in a clinical setting. Proficiency in prior authorization/certification/referral process.Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

• High School Diploma or GED
• Academic Preparation:
  High school or equivalent
  Short-term training in Medical Terminology.
  
  Experience:
  A minimum 12 months experience in a clinical setting
  Proficiency in prior authorization/certification/referral process
  Must pass EPIC competency for Registration at completion of Epic Clerical Training class
  
  Abilities:
  Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
  Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
  Requires strong organizational skills
  Must be able to function under pressure while maintaining professionalism
  Working knowledge of CPT and ICD-10 coding
  
  Pass annual competency exam for all areas of responsibility.
  Attend Quarterly MSO meetings.
  Attend Staff meetings
  Attend Employee Forums

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Round with patients waiting to insure their comfort and to inform of delays when applicable
  
  Encounter Components:
• Performs the patient scheduling process and validates accurate patient demographics
• Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
• Meet 1 on 1 with patient to schedule invasive procedures in or out patient
• Advised patient and patient families of non-clinical instruction
• Develop and maintain a positive relationship with OR personnel
• Follow OR protocols for scheduling such as utilizing assigned block time
• Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basis
  
  Financial Accountabilities:
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs
  
  Message Management:
• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
  
  Medical Record Components:
• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
  
  Patient Relations
• Comprehend quality service connection to patient satisfaction and reimbursement
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type
  
  Patient Safety
• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.
• Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Report any concern that may create a safety issue.
• Annual competency completion of Clerical Staff during a Code Blue
  
  Quality Improvement:
• Appointment reminder calls
• Rescheduling
• Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
• Works with assigned physicians to maximize schedule effectiveness
• Willingness to work in a positive manner to assist in development of new surgical programs
  
  C.A.R.E.S Behaviors:
• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.