Information Technology Help Desk Technician - Charlotte, NC

ORC is seeking a full-time, non-exempt Help Desk Technician to be based in the Charlotte, NC area. The selected candidate will work remotely from their home office and report to the Charlotte office as needed.

ORC offers an amazing work environment surrounded by a vibrant team that is not only there to challenge and support you but also will inspire you every day! Leadership is transparent, flexibility is key, and autonomy is part of the job. At ORC, diversity matters, voices are heard, and leadership shows they care.

Why ORC is the Best Workplace:

• Amazing Work Environment: At ORC, you will be surrounded by a vibrant team that challenges, supports, and inspires you every day. Leadership is transparent, flexibility is key, and autonomy is part of the job.
• Diversity and Inclusion: Diversity matters at ORC. Voices are heard, and leadership shows they care.
• Recognition and Growth: We offer recognition programs, growth opportunities, and a family-oriented atmosphere.
• Comprehensive Benefits: Medical, dental, and vision plans, generous paid time off, 401K & disability, leadership development programs, tuition reimbursement, professional training, and flexible work schedules.

What you will be doing:

As an IT Help Desk Technician, you'll be joining a team of tech-savvy individuals who strive to provide excellent end user and office support. You will serve as first line of IT support for all employees, focusing on end user and office support, assertion of best practices, compliance monitoring, and data integrity. The candidate will play an integral role inassisting with the achievement of IT Department goals.

We are looking for someone who:

• Manages deadlines and prioritizes effectively.
• Is approachable and comfortable interacting with people from all walks of life.
• Communicates clearly and effectively, both verbally and in writing.
• Is a problem solver with attention to detail and strong prioritization skills.
• Works independently and as part of a team.
• Learns new concepts, processes and software applications quickly and thoroughly
• Handles confidential information and sensitive issues with diplomacy and discretion

Here are the minimum requirements:

• Minimum of 6 months relevant experience in a professional IT environment
• Must have basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi troubleshooting)
• Advanced understanding of Windows operating systems.
• Must be familiar with Microsoft 365 (Outlook, Word, Excel, Teams) and Google Workspace.
• Must have experience with setting up and troubleshooting printers, scanners, and peripherals.
• Must have an understanding of Active Directory (password resets, account unlocks, group policy basics).
• Must have experience with desktop tools (TeamViewer, LogMeIn, Remote Desktop Protocol).
• Must have an iOS or Android smartphone to be able to access ORC's systems
• Valid Driver's License

Bonus points if you have experience in a customer support, IT support, or similar role, familiarity with ticketing systems (ServiceNow, Zendesk, Freshdesk, etc.) and/or experiencetroubleshooting common end-user issues (software installations, network connectivity, hardware malfunctions).

ORC is one of America's most respected right-of-way acquisition firms. Our services not only include providing outsourced right-of-way services to public agencies, but also electric transmission, oil and gas pipelines, fiber optic, and sewer and water infrastructure. We are excited to be part of the renewable energy forefront for wind and solar projects.

Employees must avoid any relationship or activity that might impair, or even appear to impair, their ability to make objective and fair decisions when performing their jobs. To avoid conflicts of interest, employees are prohibited from performing any services for clients or perceived clients during nonworking time that are normally performed by ORC, including the sale of real estate.

Physical Requirements: English language proficient. While performing the duties of this job, the employee is regularly required to clearly communicate and exchange information in person, via phone and email. Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. Expected to spend long spans of time in front of a computer screen. Able to read, understand and interpret department related documents and data. Able to make quick decisions, present to staff and clients, have difficult conversations and supervise staff. The employee is required to move about inside the office to access files, office equipment and to interact with other members of the staff. This role requires the employee to travel regularly to meet with clients or vendors which involves time driving; sometimes for long durations. While meeting with clients and vendors, will need to be outdoors traversing different types of landscapes. May be exposed to the elements (heat, rain, snow, cold).

Voted IRWA Employer of the Year #2018

Ranked #663 and #1191 on the Inc. 5000 - Fastest Growing Private Companies for two Consecutive Years