Director - Patient Services

• Overall responsibility for timeliness, accuracy, and completeness of all services including risk identification and mitigation.

• Manages operational relationship with Client including program performance, escalations, and Business Reviews.

Team Management

• Creates mission and works with management team to ensure a clear understanding of team mission and goals.

• Works with management team to help identify skills that are needed for projects or work activities and match skill requirements with talent.

• Develops performance standards for management team and measures success against performance standards.

• . Partner with cross functional organizational departments to support business growth to create innovative business expansion and/or new services.

• Work with management team to help identify skills that are needed for programs, projects or work activities and match skill requirements with talent.

• Responsible for adherence to contracts as well as patient services tools and standards.

Technical Skills and Expertise

• Stays abreast of industry trends and important pending legislation impacting business.

• May maintain specialize technical skills in a disease state, hold expert medical knowledge on reimbursement strategies, and/or possesses, functional knowledge.

• Identifies and collaborates with internal and external resources and experts.

Training and Mentoring

• Develops succession plans for key management team members.

• Recruits, trains and develops operational leaders.

• Provides leadership to team and participates as facilitator for learning programs.

• Oversight/guidance/evaluation of Senior Manager effectiveness..

• Coaching/developing Senior Managers to identify root cause and remediation plans for operational challenges.

Financial Accountability

• P&L accountability of aligned Patient Services business unit.

• Allocates human and financial resources as appropriate to ensure objectives are accomplished.

• Trains managers on financial matters related to performing job responsibilities.

• Responsible for interpreting contractual language for Senior Managers to successfully manage program activities within contractual terms.

Quality and Compliance

• Overall responsibility for timeliness, accuracy, and completeness of all services.

• Identifies areas for risk.

• Fosters proactive, continued quality improvement.

• Ensures and maintains highest integrity and honesty in all business activities.

• Works closely with Operational Excellence teams to ensure successful service delivery and project implementation.

Organizational Leadership

• Responsible for corporate culture to include embracing and fostering company values.

• Supports company programs and initiatives.

• Represents the company to associates and the public.

• Adheres to company policies and procedures.

• Supports company practices.

• General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes, particularly distribution/interfaces.

• Strong interpersonal skills.

• Strong organizational skills; attention to detail.

• Ability to proficiently use computer and standard office equipment.

• Working knowledge of Microsoft Office.

• The ability to manage multiple tasks along a parallel process.

• Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management.

• Ability to resolve associate issues effectively and efficiently.

• Critical thinking skills.

• Strong industry and company business knowledge.