Financial Service Representative I/II

Location: Seattle Financial Center located at 601 Union St, Suite 3100, Seattle, WA. Onsite work required. Position is not remote eligible.

Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m. Schedule may vary, must be flexible. Regular, reliable attendance required.

This position embodies the WTB culture by focusing on the customer experience in generating, retaining and expanding customer relationships using appropriate sales and customer service strategies.

Provides professional financial advice, guidance and solutions to customer inquiries and problems along with proficiency in the regulatory issues as they apply to this position. Accurately and efficiently opens all branch related products for customers.

Responsibilities may include administrative duties, maintenance of accounts, branch audits, wire processing and teller duties. Must be proficient in bank products, sales and service skills, and regulatory issues as they apply to this position.

Requirements

• Excellent written and verbal communication and interpersonal skills.
• Demonstrated ability to consistently sell appropriate products and services outside the branch environment.
• Related retail or sales experience.
• Strong customer service skills.
• Strong ability to prioritize & handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills.
• Performs teller duties to support the needs of the branch.
• Experience and understanding of wire transfer processing is a plus.
• Proficient with computer applications and financial calculations.
• Required to maintain the security and confidentiality of Bank and customer information.
• Completion of appropriate training.
• Works with other bank personnel to proactively meet customer needs in an efficient manner across department lines.
• Maintain a positive attitude while assisting and achieving service expectations.

Compensation

FSR I: $23.55 - $35.32
FSR II: $25.57 - $38.39

The compensation range represents the low and high end of the base compensation range for this position located in Seattle, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.