Director HR Operations - OU Health

General Description:

The Administrative Director of Human Resources Operations will provide strategic and operational leadership for the following functional areas: HR Service Center, Pre-boarding, and HR Compliance. Responsible for leading the evaluation, development, and execution of these services and ensures that services and the teams supporting them are effective, efficient and that process, policies and operations serve the needs of the organization, delivered with a focus on effective transaction management and a culture of excellence in quality and customer service. Focuses on education, compliance, policy creation and data analysis to promote a positive employee experience.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

People Planning and Performance:

• Elevates team members' thinking and understanding of the field by infusing best practice knowledge into the work.
• Develops team by setting clear performance objectives and goals, regular and productive feedback, recognition and individualized development plans.
• Collaborate with appropriate teams or individuals to plan, implement, and/or evaluate services.

HR Service Center:

• Creates and maintains a best in class Shared Service model and team to deliver an outstanding experience throughout the employee journey.

Pre-boarding:

• Creates and maintains a best-in-class onboarding and off-boarding processes, coordinating with other internal departments to ensure there is a streamlined, employee-centric process for core staff, contingent labor, and student learners.

HR Compliance:

• Maintain current knowledge and maintains compliance with all federal, state, local and industry specific laws and regulations related to people management, HR compliance and employer/employee relations. Monitor legislative updates and changes to case law to ensure compliance, assess impact on policies and practices and recommend revisions when necessary.
• Collaborates with legal, HR strategic partners and other key stakeholders to develop and manage scalable HR policies and procedures that shape the employee lifecycle, ensuring we are mitigating risk.
• Respond to information needed for claims/charges filed with government agencies and recommend course of action.
• Ensure compliance with EEO, ADA and Affirmative action programs.
• Assist with implementation of OFCCP reporting preparation and compliance.
• Oversees management of and all compliance related to the following programs: Contract Worker Compliance, Student Affiliations and Clinical Affiliation Management.

General Responsibilities:

• Establish and report on metrics, success criteria and methods to evaluate services that will continually increase the service level of all areas of responsibility.
• Evaluates existing vendors for efficiency and effectiveness in meeting our business needs, establishing new vendors when needed.
• Develops and oversees scalable processes for internal approvals, alignment with policy, and to ensure resource optimization.
• Collaborates effectively within HR and the larger internal client group.
• Performs other duties as assigned.

Minimum Qualifications:

Education:

• Bachelor's Degree in Human Resources or related field required, Master's Degree preferred

Experience:

• Five (5) to seven (7) years of progressive leadership experience required.
• Experience in a healthcare facility with in depth exposure to CMS and/or The Joint Commission (TJC) strongly preferred.

License(s)/Certification(s)/Registration(s):

• SHRM-CP, SHRM-SCP, PHR, and/or SPHR (or equivalent) required. Lean/Six-Sigma preferred.

Knowledge, Skills and Abilities:

• Excellent interpersonal and communication skills, including writing and presentations.
• In-depth knowledge of federal, state, and local labor and employment laws (ADA, FMLA, ADEA, FLSA, and EEO regulations).
• Experience conducting fact-gathering investigations
• Demonstrated commitment to creating and supporting inclusive and equitable environments;
• Ability to work with sensitive and/or stressful situations in a professional manner;
• Demonstrated ability to accurately analyze and apply legal and policy standards to specific factual situations;
• Strong understanding of HRIS systems design, HR reporting, workflow, and auditing requirements (experience with Workday strongly preferred).
• Extremely flexible, open-minded, and creative when it comes to developing and maintaining HR processes.
• Must be a strategic thinker, self-motivated and have excellent problem solving and project management skills.
• Demonstrated ability to develop collaborative relationships with key stakeholders within the organization.
• Proven ability to effectively manage and develop a team of professionals and lead a departmental function.
• Relentlessly devoted to the 'people experience' in all things

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