Technical Documentation Writer/Specialist (Troubleshooting)

Position Summary:

The Technical Writer II is responsible for creating clear and detailed technical documentation for complex mechanical, electrical, and pneumatic systems. You will work closely with engineers and other team members to translate technical information into user-friendly manuals and guides that meet customer specifications. This role also involves troubleshooting equipment, researching existing data, and ensuring all documentation aligns with contractual and compliance requirements.

What You'll Do:

• Write and edit technical manuals, guides, and documentation according to customer specifications.
• Troubleshoot and document mechanical, electrical, hydraulic, and pneumatic systems for heavy-duty equipment.
• Research and utilize existing data to improve documentation efficiency.
• Draft, organize, and format technical content, ensuring clarity and accuracy.
• Maintain and archive technical data for long-term accessibility.
• Track time spent on projects and provide progress updates to management.
• Ensure documentation is completed on time and meets customer and company requirements.
• Follow safety protocols when working with heavy-duty equipment and technical systems.
• Assist with training new team members in documentation processes.
• Support resource management and project scheduling as needed.
• Perform additional technical writing and troubleshooting tasks as required.

What You Bring:

• High school diploma or GED required; Associate degree in a technical or mechanical field preferred.
• 2-4 years of experience writing technical documents for mechanical, electrical, or pneumatic systems, but not required.
• Experience troubleshooting and diagnosing mechanical, electrical, hydraulic, or pneumatic systems.
• Proficiency in Microsoft Word and Excel; experience with desktop publishing tools is a plus. Ability to learn XML.
• Ability to read and interpret schematics, engineering drawings, and technical specifications.
• Familiarity with Onboard Diagnostics (OBD) II, CAT ET, Allison DOC, Bendix Diagnostic, or other OEM diagnostic tools preferred.
• Experience with government contracts, Department of Defense (DoD) projects, or military specifications is a plus.
• Automotive Service Excellence (ASE) certification preferred.
• Strong analytical skills with the ability to document complex technical concepts clearly.

Work Environment:

• Office setting with use of standard office equipment (computer, phone, printer).
• Occasional work in manufacturing or shop environments with exposure to noise and hazardous materials.
• May require working on heavy-duty equipment and performing physical tasks (lifting up to 50 lbs).
• Some overtime, weekend work, or travel (up to 5%; some projects may require up to 50%).

What You May Have Done in the Past:

• Worked in an automotive environment in a troubleshooter or diagnostic type role.
• Troubleshot and diagnosed issues with heavy-duty equipment.
• Worked with government contracts or military/DoD technical documentation.
• Used engineering drawings, schematics, and diagnostic tools to develop or write manuals.

Equal Opportunity Employer:

O'Neil & Associates, Inc. is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam Era or other eligible veteran status, or any other protected factor. Applicants must be authorized to work in the United States without sponsorship.