Operations Control Analyst

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Must be located in PA, NJ, DE, MD or VA with the availability to travel to our headquarters location in Lancaster, PA.

Responsible for supporting risk and compliance programs within first line Bank Operations. Accountable for the documentation of risks and controls, including changes made through process automation, system implementations, mergers and acquisitions, and other projects and initiatives. Incumbents in this position will support the bank's risk management, issue management and complaint management programs by providing risk identification, issue validation, and management reporting. Provide research and recommendations to improve operational processes and controls.

Responsible as workstream lead for documenting all risks and controls for cross-functional projects and initiatives in partnership with the control and process owners. Document process-level risks and controls, including current-state processes and future-state process changes necessary to achieve efficient, repeatable, and compliant processes. Identify and describe inherent risks in the bank's operational processes, including consulting internal and external resources to identify current and emerging operational, legal and compliance risks. Complete risk and control self-assessments (RCSA) as needed.
• Provide support to the lines of business, as appropriate, to identify issue root cause and, in partnership with the control and process owners, recommend holistic corrective action to address the root cause. Perform validation testing of completed action plans to determine appropriateness and sustainability of the corrective action. Write and execute test scripts, identify root causes, document results, make recommendations based on results, and communicate results to management. Investigate customer complaints flagged as a potential compliance risk to determine whether the bank took the appropriate action and make recommendations based on those findings.
• Prepare and deliver periodic, high-quality reports, analysis, and analytics related to risk management activities. Assist in the definition, development, and implementation of appropriate risk management metrics and measures, including key risk indicators, key performance indicators and key control indicators, as well as thresholds for measurement, escalation, and reporting.
• Contribute to the planning and execution of the risk management strategy and vision. Keep informed of new and amended legal, regulatory, operational, and market practices and communicate pertinent information including the best approach for implementing changes as appropriate for Bank Operations and the Company. Complete additional risk management assignments as directed.

Bachelor's Degree or the equivalent experience. Specialty: Accounting, business administration, finance, or equivalent. (Required)

6 or more years financial services risk management, compliance, regulatory or audit work experience. (Required)

CRCM, CERP, CAMS, or similar license or certification. (Preferred)

• Intimate working knowledge of the US banking regulatory guidance and expectations (and sources) on safety and soundness. (Required)
• Analytical and modern business computing skills (e.g., Office suite, Advanced Excel, PowerBI, Python) (Preferred)
• Working knowledge of banking processes, products and sources of risk (Required)
• Strong communication skills, verbal and written, to effectively communicate with a wide range of audiences including executive level management. (Required)
• Design Engineering or process management focus (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $67,100.00 - $111,800.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.