IT Support Technician, Tier 1 - Kansas City, MO

Segra is searching for a dynamic and experienced IT Support Technician, Tier 1. This role does require this Technician to be available to work in our Kansas City, MO office.

Role Overview:

This position is responsible for being part of a tiered IT support group within the IT Support and Operations team. The IT Support Technician I, Tier 1 will develop, provide, and maintain help desk support services for laptop computers, applications, and other related technology. This role will provide issue resolution, installation and testing of computer systems and peripherals within the IT Support and Operations Department. This position will create concise and current documentation within incident tickets, knowledgebases, and other systems where applicable. This position will be responsible for developing a proactive approach to problem solving with minimal business impact. This role must consistently provide positive customer service and may often train both users and fellow IT Engineers. This employee will participate in the IT on-call rotation to provide after-hours support as determined by the IT Leadership team and handle all other duties as requested by their manager.

Qualifications

• Education: 2-year degree or equivalent certifications/experience
• Certifications Recommended: A+, Network+, Microsoft 365 Certified: Fundamentals
• Experience: 2+ years of experience recommended. Experience working with Windows-based systems and software. Strong customer service and troubleshooting skills. Ability to communicate effectively, both verbal and written.

• Key Competencies: Strong customer service skills. Strong communication skills. Ability to operate with minimal supervision. Technically proficient in
  
  
  
  • Problem Solving techniques
  • Basic LAN/WAN knowledge
  • Strong Verbal/Written communication
  • Microsoft Operating Systems
  • Excellent Customer Service Skills
  • Powershell
  • Systems Analysis
  • Remote User Support
  • Microsoft Office 365 Suite (Outlook, Word, Excel, Teams, etc.)
  • Basic Client VPN Support
  • UPS World Ship
  • MFA Troubleshooting Experience
  • Edge, Chrome, Firefox, or basic web browser support
  • Remote Hardware support
  • Terminal Emulation Software
  • Adobe/Other PDF Applications
  • Documentation of technology and technical issues/resolution
  • Various office productivity software (WebEx, Zoom, etc.)
  • Windows OS updates and patching
  • Password assistance
  • ServiceNow experience preferred
  • Other various approved and applicable software and systems
  
  
  
  

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Kansas City, MO, USA