Senior IT Program Manager

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

SENIOR PROGRAM MANAGER

Coordinates and monitors the scheduling, pricing, and technical performance of company programs
• Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts
• Develops new business and expands product line
• Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments
• Ensures projects are completed on time and within budget
• Acts as advisor to program team regarding projects, tasks, and operations
• Familiar with standard concepts, practices, and procedures within a particular field
• Provides technical/management leadership on major tasks or technology assignments.
• Establishes goals and plans that meet project objectives.
• Has domain and expert technical knowledge.
  • Comprehensive IT program (service/help desk, Tier 0-3 support, servers, networking, peripherals, HW/SW support, communications, cybersecurity) for user base of ~27,000
  • IT Service Management (ITSM)
• Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation.
• Have sufficient organizational, technical and contractual level of authority within the Contractor organization to ensure full access to corporate personnel, the commitment of resources that may be necessary in the performance of this task order, and in the technical and contractual resolution of all issues that pertain to that performance
• Develop and maintain business management policies and procedures for all task areas. Coordinate program activities including, but not limited to, cost estimating and reporting; financial oversight; subcontractor management; deliverable schedule and reports; and expenditure reports
• Appoint management leads with a manager to employee ratio that can sufficiently present oversight and direction for activities in support of the Government
• Ensure attainment and maintenance of task order AQLs
• Monitor compliance with small business participation of 30%;
• Manage and review task invoicing functions; resolve discrepant areas prior to submission to customer for payment; and
• Annually refresh the technical skills of all staff in task areas of Service Desk Services, Field Services, Service Center Services, Account Management Group, and Hardware Incident Resolution at its own expense

MINIMUM REQUIREMENTS:

• Bachelor's Degree or higher
• 10+ years of IT Program/Project Management experience
• Experience managing 350+ FTEs in geographically dispersed locations
• Experience managing programs of $175-200M+
• Experience with international programs/locations
• Active Project Management Professional (PMP) Certification or equivalent
• Active ITIL certification

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

"The work is primarily sedentary requiring some walking and standing in conjunction with travel to users desks. Some travel may be required to support other USCIS locations and participation in deployment team activities. The contractor may be required to carry light items such as laptops and LCD monitors weighing up to 40 lbs. The contractor may also be required to climb ladders to perform work on ceiling mounted wireless access points. The work does not require any special physical effort."

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.