Reverse Operations Coordinator

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Fullerton, CA.

Reverse Operations / Logistics Coordinator

Top Skills:

1. SAP
2. Advanced Excel
3. Warehouse experience

Summary:

This is a customer-focused position with responsibility for the life cycle of Return Authorizations (RA), from generation through execution of product disposition, including submission of claim requests for loss of value, timely transaction processing, and asset disposition across multiple sites for the logistics network. This position ensures a positive customer experience by addressing Reverse Logistics requirements, supporting internal and external stakeholders, to close open RA requests while assuring the timely recovery of product. Playing a pivotal role, this position ensures effective coordination and communication, in a cross-functional environment, to drive efforts as a SME, provide reporting to the department and other business leaders, represent a Reverse Logistics perspective with cross-functional teams, and coordinating efforts with technical groups to support a quality customer experience and provide the highest level of customer service.

This role will actively coordinate logistics operations and identify areas for performance improvements. Works independently and as part of a team with adequate understanding of logistics processes. Generates, analyzes, and reports Key Performance Indicators for Reverse Logistics. Will be responsible for process performance at the 3PLs, working closely with on-site personnel to drive results. Supports warehouse operations to ensure timely disposition of product returns and assists with or manages projects aligned to client's reverse logistics strategic objectives. Applies technical knowledge of departmental principles and procedures to perform work within company and regulatory guidelines.

Responsibilities:

• Return authorization management and logistics processing of return shipments from customers to warehouse, including reconciling claims, invoice discrepancies, inventory variance, and product disposition.
• Work closely with Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams.
• All other duties as assigned.
• Conduct transactional processes to facilitate customer product returns to the warehouse, under managerial supervision, making routine decisions.
• Track and resolve shipping, warehouse, carrier, and inventory discrepancies following general guidelines, and identifying exceptions or high-cost deviations for manager approval.
• Ensure completion of processes and transaction to manage product returns, ensuring accurate inventory management and timely execution of product disposition.
• Generate, analyze, and report KPIs for business process to include days of inventory, aged inventory, rework solutions, and shipping activity supporting Reverse Logistics.
• Identify standard problems within the delivery cycle and product life cycle to make recommendations, improve delivery methods or dates, authorize standard returns or claims, and address standard problems to ensure internal and external customer satisfaction.
• Works with the logistics team and 3PLs to coordinate activities supporting reverse logistics operations and effective inventory management.
• Troubleshoot system discrepancies {WMP & GMP (SAP)} transactional issues to ensure effective inventory management, working with logistics and SAP MIS teams to address system issues or enhancements.
• As necessary, complete SAP WMS new process testing, training, and implementation.
• Identify opportunities for system and process training and support to complete.
• Support bi-annual physical inventories completed at warehouse sites across the network.
• Project Coordinator for various operations projects supporting Reverse Logistics initiatives.
• Experience with materials management, master scheduling, or production planning is helpful.
• Order management and customer service experience are helpful.
• Experience with inventory management and warehouse operations helpful.
• Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and resolution.
• Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.
• Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions.
• Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
• Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
• Excellent communication skills are critical when speaking with internal/external customers.

Requirements:

• Bachelor's degree with minimum 4 to 5 years' experience.
• Minimum 6-8 years of experience without a college degree.
• Advanced Excel is required.
• SAP experience required.
• Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
• Demonstrated ability to analyze information to identify and recommend appropriate courses of action.
• Apply problem-solving skills to address issues and work through others for sustainable resolution.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off plus more!

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