Clerical Assistant L1-2, HR Assistance

Overview

Responsibilities

• The selected candidate must possess excellent computer, clerical and organization skills.
• Competency in Microsoft Excel, Word, PowerPoint and the ability to become proficient in their use with the Employee Hub and HR Document Management System along with other 3rd party vendor systems is required for this position.
• Customer Call Center experience is a plus.
• Knowledge and understanding of employee benefit plans and human resource policies is a plus.
• Excellent interpersonal and telephone skills are required for heavy interaction with internal and external customers.
• The selected candidate must have good oral and written communication skills, and have the ability to handle multiple tasks and changing priorities as required.
• Primary tasks involve handling a high volume of Benefits and Human Resources related inquiries through multiple communications channels including - service requests, telephone calls face to face, and virtual interactions; creating detailed case logs using HR Connect to document all interactions and track work in progress and actions taken.
• Major duties will include but are not limited to processing and analysis of benefits and HR data including - resolving error reports, processing benefit change request & life event transactions, wellness credit requests and resolution, basic life and maintenance of life insurance credits, calculating benefit refunds and arrears, and entering promotions, demotions, transfers, and other HR transactions.
• This candidate must meet all requirements of this position in order to be considered.
• The System Emergency Assignment (SEA) program provides a mechanism by which Con Edison can best utilize its employee resources should an event occur that affects our facilities, equipment, or systems and the companys operating department(s). Your System Emergency Assignment (SEA) may be different than your everyday job. The purpose of this role is to help in an emergency response, and the expectation is that this is not voluntary. All employees must report for their assignment when called upon.
• Must exercise confidentiality and strictly adhere to ethical standards of business conduct at all times.

Qualifications

• High School Diploma/GED

• Demonstrated customer service skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Demonstrated time management and priority setting skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• This candidate must be able to push/pull/lift up to 20 lbs. in weight (stationary boxes and boxes of paper), as well as stoop, bend, reach and kneel in order to file documents.
• This full-time position requires sitting at a workstation (desk) and working on computers and phones for the majority of the workday.
• The selected candidate will write, type, and answer the telephone during this time, which will require excellent manual dexterity and excessive use of hands.
• Extensive customer contact is required.
• The selected candidate will also be asked to deliver and retrieve work-related documents from other departments.