IT Help Desk and Web Services Support Technician (COMPUTER RESC SPEC 2)

#CA-PS
Under direction of the IT Manager of the Food Chain Cluster, provide IT support and website maintenance for designated unit/department. Responsibilities include desktop set-up and support, network administration, audio/visual and videoconferencing support for teaching and events, and website maintenance. Install and maintain software configure systems; document methods install and troubleshoot basic client-based network hardware, printers, switches, NICs and NAM problems. Design, develop, and maintain website content using web content management systems. Create and prepare graphics, photos, videos, and other content for unit websites.

Apply By Date
3/14/2025 at 11:59pm

Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
* High School diploma or equivalent experience.
* 2 years' experience providing support for Windows and macOS systems including installation, configuration, troubleshooting, and repair of hardware and software for desktops, laptops, and mobile devices.
* 1 year experience working in an environment utilizing enterprise solutions from vendors like Google and Microsoft.
* Knowledge of web content management systems (CMS) and ability to optimize photos and videos to be used on websites.
* Skill to research and utilize documentation to solve desktop hardware and software problems.
* Basic understanding of networking including DNS, DHCP, FTP, POP and IMAP.
* Time management and multitasking skills necessary to handle work in a high volume, fast turnover environment.

Preferred Qualifications
* Experience with web content management systems such as Drupal and WordPress with advanced technical knowledge of and experience with web site usability, accessibility, security, responsive design, and performance testing.
* Experience providing desktop support (installation, support, and problem resolution) for Linux systems.
* Knowledge of University operations, technical infrastructure, and the software applications used to support its business operations.
* Diplomatic communication & interpersonal skills to provide technical support.

Key Responsibilities
* 55% - Desktop Support
* 20% - Website Maintenance
* 15% - Audio/Visual & Zoom Room Support
* 10% - Training/Learning

Department Overview
The Food Chain Cluster provides administrative and technical support to the independent departments of Animal Science and Nutrition within the College of Agricultural and Environmental Sciences. We provide support services in the areas of contracts and grants, purchasing, travel and reimbursements, and information technology.

Department Specific Job Scope
Reports to the IT Manager for general supervision. This position is one of a team of IT support staff providing desktop support, security, software, and configurations for approximately 700 computers and 475 faculty, staff, and students in the academic departments of Animal Science and Nutrition, and the Food Chain administrative cluster. Duties center on the support of mission critical instruction, research, and administration.

POSITION INFORMATION
* Salary or Pay Range: $31.97/hr. - $44.23/hr.
* Salary Frequency: Bi-Weekly
* Salary Grade: STEPS
* UC Job Title: COMPUTER RESC SPEC 2
* UC Job Code: 004804
* Number of Positions: 1
* Appointment Type: Staff: Career
* Percentage of Time: 100% Fixed
* Shift (Work Schedule): M-F, 8am-5pm
* Location: Davis, CA
* Union Representation: TX-Technical Professionals
* Benefits Eligible: Yes
* This position is 100% on-site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands
* Standing - Occasional Up to 3 Hours
* Walking - Occasional Up to 3 Hours
* Sitting - Frequent 3 to 6 Hours
* Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
* Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
* Bending/Stooping - Occasional Up to 3 Hours
* Squatting/Kneeling - Occasional Up to 3 Hours
* Twisting - Occasional Up to 3 Hours
* Reaching overhead - Occasional Up to 3 Hours
* Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands
* Sustained attention and concentration - Frequent 3 to 6 Hours
* Complex problem solving/reasoning - Occasional Up to 3 Hours
* Ability to organize & prioritize - Frequent 3 to 6 Hours
* Communication skills - Frequent 3 to 6 Hours
* Numerical skills - Occasional Up to 3 Hours
* Constant Interaction - Frequent 3 to 6 Hours
* Customer/Patient Contact - Frequent 3 to 6 Hours
* Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work in an area where there is noise from foot traffic, equipment and conversations. Work occasional overtime to meet operational needs. Work underneath desk furniture on occasion.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
* This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks