Outreach and Engagement Program Manager

Location: Pike St (1101 Pike St, Seattle, WA 98101) | Schedule: Monday-Friday, 8:00am-4:30pm

Status: Full-Time/Non-Exempt | Pay: $37/hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.

Street Level Ministries is an outreach ministry of Seattle Social Services, William Booth Center, ARC and local corps affiliates. It is a weekly urban outreach - primarily to the homeless in downtown Seattle. The Outreach & Engagement Program Manager is a housing-focused outreach position directed at homeless individuals in King County. The primary objective of this position is to lead, manage, and mentor the Street Level Ministries team. The Outreach & Engagement Program Manager will be responsible for administrating the program, ordering supplies, tracking statistics, and handling special projects.

Administrative responsibilities

• Participate in unit staff meetings and in applicable training as assigned.
• Facilitate unit staff meetings and applicable training as assigned.
• Maintain client case records on Wellsky and HMIS, as well as required forms and reports in the prescribed format.
• Manage, mentor, and train Outreach & Engagement Specialists.
• Develop relationships with other agencies and collaborate with them for donations, referrals, and other resources.
• Order supplies as needed.
• Authorize client assistance vouchers.
• Participate in the hiring process for prospective Street Level Ministries employees.
• Perform other administrative and operational functions as requested.

Outreach responsibilities

• Maintain contact with clients while they are working on their housing assessment and housing readiness plan.
• Provide intensive housing assistance, including:
  
  
  
  • Resource referral.
  • Advocacy between client and apartment managers.
  
  
  
  
• Provide formal and informal referral services to community resources.

Case management responsibilities

• Provide expert case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering self-sufficiency, including referrals and linkages that assess and determine employability, job readiness, vocational education and training needs, and economic and social self-support.
• Coordinate services with other agencies that provide services relating to mental health, employment security, substance abuse, vocational rehabilitation, and developmental disabilities.

• Bachelor's degree in social work or similar or 4+ years of relevant experience as required.
• 4 years of demonstrated experience in related social services.
• Experience with and understanding of Coordinated Entry for All (CEA), Rapid Re-Housing (RRH), and city, county, and other partner human services agencies preferred.
• Experience involving human relations, trauma-informed care, community building, motivational interviewing, networking, and resourcing building.
• Experience with HMIS entries, exits, and reporting preferred.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

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A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.