Specialty Goods Sales Associate

Interface Americas, Inc
United States, Georgia, LaGrange
Mar 03, 2025
Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040. Position Summary: The Specialty Goods Sales Associate will be responsible for assisting the overall management and success of the Specials program from an order and sample management standpoint and will be the main contact for Interface Account Executives regarding order status and fulfillment. Educational requirements: High School Diploma or GED required College or vocational training preferred Skills and experience: Excellent communication skills, verbal and written Experienced in Outbound and Inbound customer service and support Ability to maintain self-control in difficult situations and resolve issues Must have sound business judgment Strong interpersonal skills Experience with retail sales, telemarketing or customer management Strong spreadsheet and analytical skills Strong proficiency with software office productivity applications Ability to multi task and to prioritize tasks Strong organizational skills Essential duties: Will assist in the duties of order processing of Specials products Manage and coordinate samples for all internal & external customers Handle purchase order process Oversee customer order discrepancies Participate in Photoshop projects Maintain a high standard of timely product requests through phone calls, emails, and faxes. Manage physical entry of samples and orders into computer Manage transport of samples to sample center Coordinate marketing photography of product inventory onto website Facilitate specialty good donations for internal and external customers Keep website inventory current Update E1 of sample/order status Manage potential live feed website Assists in driving sales growth through providing exceptional teamwork and order management to Interface Account Executives, dealers, end users and Interface associates with projects Pertaining to the growth of Specials products/programs Assist with inventory management as needed for specials programs Assist with order and product transfers between warehouses Work with carriers to schedule pick ups Process UPS shipments via WorldShip system Maintain housekeeping Comply with safety rules Comply with environmental regulations Be familiar with departmental KPIs Be aware of departmental Material Safety Data Sheets (MSDS) Willingness to learn and understand Interface's commitment to sustainability Perform other duties as assigned Physical demands: Lifting up to 10 lbs Work environment: Office Environment Some work within a non-climate controlled environment We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.