Reverse Logistics, Field Specialist

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

All about the role:

The Reverse Logistics Field Specialist will report to Sr. Manager, Reverse Logistics & Inventory. This role is responsible for leading the returns program within our regional distribution centers and will serves as the subject matter expert for product handling and will use experience, data, and knowledge to provide continuous training to internal and external customers. The Reverse Logistics Field Specialist will be responsible for driving process improvement, standardization, and leading damage and scrap reduction initiatives. This position will be travel intensive, requiring regular visits to regional distribution centers, trucking terminals, and customer locations. The purpose of this role is to reduce costs associated with handling damage and improve customer service through education and personal engagement on returns and handling issues.

You will be based Minooka, IL.

Responsibilities:

• Responsible for delivering Reverse Logistics KPIs: damage reduction, inventory, scrap, and cycle time reduction.

• Coordinate and manage travel schedule to regularly visit regional distribution centers, customer locations, etc. as needed, either as part of a routine audit or as a follow-up to issues with damaged or returned product.

• Partner with regional distribution centers on damage, inventory, and scrap reduction initiatives.

• Review monthly performance dashboards on operations and audit observations.

• Collaborate with Quality teams on packaging design and opportunities for improvements

• Provide quarterly training to regional distribution centers.

• Identify, evaluate, and execute opportunities to drive process improvements.

• Review guidelines, processes, and policies to drive standardization, efficiency, and simplification.

• Perform additional duties as assigned.

Qualifications:

• Bachelor's Degree, required.

• EMS Green Gear Certification (or equivalent), preferred.

• Minimum 3 years relevant work experience in a supply chain role/function.

• Ability to travel 75%

Knowledge, Skills and Abilities required:

• Demonstrated ability to effectively problem solve through utilizing critical thinking and data analytics.

• Passion for continuous improvement and driving positive change.

• Demonstrated understanding of the importance of customer service and internal/external stakeholder management.

• Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet critical deadlines in a fast-paced environment.

• Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high quality working relationships both internally and externally with customers and key stakeholders.

• Demonstrated ability to be flexible and adaptive to internal processes and change, delays or unexpected events.

• Self-motivated, energetic, dependable, honest and thorough.

• Intermediate level proficiency in MS Office software applications (Word, Excel, PowerPoint, Project).

Benefits highlights:

• Discounts on our award-winning Electrolux products and services.

• Family-friendly benefits.

• Insurance policy plan.

• Extensive learning opportunities and flexible career path.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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