Call Center Representative - KBI

KBI - Call Center Representative

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a customer service representative to join our Plainfield, IL team. CSRs interact with all customer types (i.e., sales, customers, and service agents) to provide information in response to questions, resolving problems, fulfilling requests, and maintaining proprietary database and provide support to the branch office.

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services.

Responsibilities:

• Answer calls and emails from various types of customers to address and clarify issues, research & explore answers, recommend solutions, implement solutions, and escalate any unresolved problems
• Issue orders and work orders for equipment and service according to outlined procedures.
• Collect and input important and accurate data into the asset-tracking database.
• Attempt phone fix before sending service agent to customer account.
• Understand the business operations, processes, and equipment to execute on expected policy and procedures.
• Partner with sales team to meet and exceed customer's service expectations.
• Listen, document, and help resolve conflicts coming from any customer types.
• Provide timely feedback to company management regarding challenges or customer concerns.
• Document and report patterns and queries that may indicate a larger problem with the equipment, product, or service.
• Close out process queues generated from asset tracking system by following outlined procedures.

Skills and Experience:

• High School Diploma
• Previous customer service and/or call center experience.
• Proficient in Microsoft Office and Google G-Suite.
• Problem-solving skills, and the ability to think and work under pressure.

Desired Characteristics:

• Ability to learn quickly and work in a fast-paced environment.
• Maintain a positive attitude

• Manage and prioritize multiple concerns simultaneously.
• Commitment to the continual education about the company, products, and services.

Compensation:

The hourly pay for this role is: $17.00. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Medical, Dental, and Vision Insurance
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Prescription drug insurance
• Tuition reimbursement

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

Pentair is an Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.