Supervisor, Clinical Care Team

Medica's Clinical Care Team Supervisor is responsible for managing a team of care coordinators and/or engagement coordinators for the provision of care coordination services for State Public Programs and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, ISNBC and SNBC) within State Public Programs and the Government division.

This opportunity will support our Twin Cities Metro area, and greater MN membership. This position will provide direct supervision to the care coordinators and/or engagement coordinators as well as direct oversight for the assigned panel of members, a subset of a larger panel of members for the geographic region of the products' service areas.

In addition, this leader will partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement CQI opportunities and manage employee performance.

Qualifications:

• RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years' experience in community-based services, OR
• Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
• 5+ years clinical experience
• 1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered

Required Certifications/Licensure:

• Active, unrestricted RN OR SW License in the state of MN Required
• MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
• Public Health Certification preferred, however not required

Skills and Abilities:

• Excellent customer service skills and proven team building skills
• Excellent computer skills and ability to leverage technology to lead remote teams
• High degree of initiative and ability to work independently, and within a group
• Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
• Strong problem-solving skills
• Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
• Strong leadership skills

This position is a Hub role, which requires an employee to occasionally come onsite to the Minnetonka office for applicable heads-up work. Frequency is determined by business need as decided by leadership.

The full salary range for this position is $68,800 - $118,000. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.