Human Resources Specialist

At Pinnacle, our goal is to create an atmosphere where people become fully engaged, enjoy what they're doing and be successful. We work to ensure that every associate embraces what makes Pinnacle different and unique. For us, it starts with hiring the right people.

• We hire like-minded individuals who share our values of Integrity, Fairness, Learning, Results, Partnership, Balance, and Discipline.
• We hire experienced professionals who understand the industry and provide effective advice.
• We hire candidates who demonstrate a passion for client service. People who understand that distinctive service is more than smiling and being friendly - it's about creating a client experience that is unmatched.

But attracting the right people is only half the battle. We have to ensure that every associate understands their actions affect the outcomes of the firm. Our Position Descriptions are not designed to list every aspect of a position but to serve as a general overview.

SUMMARY OF POSITION:

A Human Resources Specialist should demonstrate commitment to delivering distinctive service. This position will be responsible for support activities related to the human resources function. The Human Resources Specialist assists in all phases of the associate life cycle, including but not limited to recruiting, onboarding, and termination. Specifically, this role may also assist leaders and associates with benefits, payroll, leaves of absence, and time and attendance questions.

PRIMARY RESPONSIBILITIES:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Perform pre-employment activities related to new associates. Prepare approved offer letter and send to leader; process and track completion of pre-employment screenings; coordinate travel for onboarding session; ensure necessary onboarding materials are available; participate in the onboarding program, as necessary.
• Ensure relevant employment-related documentation and information for new, current, and terminated associates is complete, accurate, and updated in the appropriate files and/or systems.
• Process termination requests to ensure appropriate systems and records are updated to reflect the change in employment status. Answer questions and provide other assistance, as needed, to terminated associate and leader.
• Maintain accurate, complete, and organized files (i.e., employment, associate relations, leaves of absence, etc.) as required for compliance, audit, and reporting purposes.
• Respond to employment verification inquiries, written and verbal.
• Assist with audit inquiries, providing requested documentation and feedback in a timely and efficient manner, as appropriate.
• Support Human Resources leaders and other team members with departmental responsibilities such as leaves of absence administration, compliance management, internal/external reporting, benefits administration, and other projects, as assigned.
• Provide support for associate culture and values integration activities, as required.
• Maintain discretion and confidentiality in all interactions, sharing information only as appropriate.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Perform other related duties and responsibilities as assigned.

DESCRIPTION OF EXPERIENCE, EDUCATION, AND TRAINING:

• High School Diploma or Equivalent - College degree is preferred.
• Minimum of five (5) years' experience in Human Resources and/or financial services industry.
• Knowledge and understanding of human resources functions.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software.
• Knowledge of federal and state regulations and compliance requirements as it relates to the human resources function.

DESCRIPTION OF CAPABILITIES, PHYSICAL REQUIREMENTS, AND ABILITIES:

• Excellent interpersonal skills, including verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work well in a fast-paced, team-oriented environment.
• Enthusiastic team player
• Must be flexible, multi-task and prioritize daily tasks, with effective time-management skills to meet deadlines.
• Excellent client service skills. Tact and diplomacy in dealing with both clients and associates.
• The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

POSITION STATUS: NON-EXEMPT

DATE: 04.11.2024

Pinnacle is an Equal Opportunity and Affirmative Action Employer committed to supporting a culture of inclusivity that builds a diverse workforce so we can support the many different communities we serve. All otherwise qualified associates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender expression and/or identity, national origin, age (40 and over), genetic information, disability, protected military or veteran status, pregnancy or pregnancy-related conditions, or other status protected by law.